QMS Project Manager at Quest Diagnostics

Posted in Other 3 days ago.

Location: San Juan Capistrano, California





Job Description:

Job Summary


This position will lead a variety of projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.


The Quest Management System (QMS) is Quest Diagnostics' approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:


Management approach & governance


Breakthrough management and Hoshin planning


Customer insights and solutions development


Process management


Continuous improvement


Project management


Change management


Job Responsibilities


Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects


Leads projects


Leads projects through issues, roadblocks, and problems


Acts as a change agent to drive teams toward success


Guides team members to perform through issues and constraints


Owns projects


Owns the timeline, budget, resource constraints, and deliverables / results


Shifts between the \"big picture\" and the small-but-crucial details


Is prepared to roll up their sleeves and work through detailed issues


Manages projects


Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)


-Communicates


Actively communicates with project sponsors and stakeholders


Establishes regular points of communication


Manages sponsor and stakeholders expectations


Delivers the expected results


Performs root cause analysis on project shortfalls and takes corrective action as necessary


Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:


Identifying root causes of issues and designing solutions that address them


Defining, monitoring, and controlling processes


Understanding (internal/ external) customer needs and designing solutions around them


Identifying the impacts from change and developing proactive change plans


Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation


Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability


Qualifications/ Job Requirements


Demonstrated experience (1 to 3 years) of leading projects from initiation to completion


Demonstrated experience facilitating discussions or workshops


Some experience in continuous improvement


Demonstrated experience with process management


Basic knowledge of VOC tools


General knowledge of Hoshin and breakthrough planning


Some experience leading changes


Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos


Demonstrated data analysis skills


Demonstrated ability to develop strong relationships with others


Ability to handle multiple projects simultaneously


Comfortable using Microsoft Word, Excel, and PowerPoint


Additional Duties


Participation in Communities of Practice


Leading of QMS training classes


Documentation of business processes


Completion of required continued learning


Training and Education


Associates degree required


Bachelor's degree preferred


Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired


Provided Training (to be completed within 6 months of entering into the role)


QMS "Core Practitioner Training" (internally provided) which includes:


Customer Insights training


Process Management training


Continuous Improvement


Project Management training


Change Management training


Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)


Skills and Behaviors Critical for Success in the Role


Problem solving skills


Verbal communication skills


Written communication skills


Interpersonal skills


Decision making skills


Planning and organization skills


Results-oriented


Creative


Persistent


Composed


Able to learn new concepts rapidly


Other


0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)


Some evening work hours may be required, depending on project needs


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