QMS Project Manager at Quest Diagnostics

Posted in Other 3 days ago.

Location: San Juan Capistrano, California

Job Description:

Job Summary

This position will lead a variety of projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics' approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

Management approach & governance

Breakthrough management and Hoshin planning

Customer insights and solutions development

Process management

Continuous improvement

Project management

Change management

Job Responsibilities

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

Leads projects

Leads projects through issues, roadblocks, and problems

Acts as a change agent to drive teams toward success

Guides team members to perform through issues and constraints

Owns projects

Owns the timeline, budget, resource constraints, and deliverables / results

Shifts between the \"big picture\" and the small-but-crucial details

Is prepared to roll up their sleeves and work through detailed issues

Manages projects

Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)


Actively communicates with project sponsors and stakeholders

Establishes regular points of communication

Manages sponsor and stakeholders expectations

Delivers the expected results

Performs root cause analysis on project shortfalls and takes corrective action as necessary

Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:

Identifying root causes of issues and designing solutions that address them

Defining, monitoring, and controlling processes

Understanding (internal/ external) customer needs and designing solutions around them

Identifying the impacts from change and developing proactive change plans

Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation

Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements

Demonstrated experience (1 to 3 years) of leading projects from initiation to completion

Demonstrated experience facilitating discussions or workshops

Some experience in continuous improvement

Demonstrated experience with process management

Basic knowledge of VOC tools

General knowledge of Hoshin and breakthrough planning

Some experience leading changes

Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

Demonstrated data analysis skills

Demonstrated ability to develop strong relationships with others

Ability to handle multiple projects simultaneously

Comfortable using Microsoft Word, Excel, and PowerPoint

Additional Duties

Participation in Communities of Practice

Leading of QMS training classes

Documentation of business processes

Completion of required continued learning

Training and Education

Associates degree required

Bachelor's degree preferred

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

Provided Training (to be completed within 6 months of entering into the role)

QMS "Core Practitioner Training" (internally provided) which includes:

Customer Insights training

Process Management training

Continuous Improvement

Project Management training

Change Management training

Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)

Skills and Behaviors Critical for Success in the Role

Problem solving skills

Verbal communication skills

Written communication skills

Interpersonal skills

Decision making skills

Planning and organization skills





Able to learn new concepts rapidly


0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)

Some evening work hours may be required, depending on project needs

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