Reviews student documents, test results, and transcripts to determine how courses from outside institutions equate to Indiana University courses for the purpose of assigning transfer credit.
Develops skill in the use of local and enterprise systems and databases (OnBase, SIS, TES, AdRx, etc.) to facilitate processing of transcripts and other academic materials, in building and maintaining a set of credit articulation rules.
Collaborates with faculty and staff to review coursework for accurate entry into the credit equivalency database, ensuring that the equivalencies are in keeping with all laws, policies and practices which govern the award of transfer credit.
Continuously monitors workflow processing queues, prioritizing and adjusting tasks as needed to meet deadlines and support initiatives.
Assists prospective students, current students, staff, faculty, advisors, and the community with information regarding the university and admissions procedures primarily through phone and email response, but utilizing the same level of knowledge that a frontline Admissions Counselor would be called upon to develop.
Performs other processing and customer services tasks, as required to meet Admissions service standards, overseeing student professionals to assist in completing these tasks.
Reviews prospective students' application materials and applies appropriate criteria to determine if they are suitable for admission action; enters information into the appropriate database
Completes route sheets with an overview of candidate's background; checks student's eligibility for degree; profiles institutions candidate has attended.
Calculates candidate's grade point average, explains foreign institution's grading scale; evaluates on candidate's English ability, standardized test scores, and produces transfer credit reports for students ensuring that work done on other campuses appears on IU transcript.
Forwards information and recommendations to appropriate department and notifies candidate as to status of their application.
Assists with the evaluation of programs where IU students are studying; ensures that these programs are accredited; and notifies students of program status.
Trains and oversees international and/or domestic staff; serves as resource on questions regarding policy and procedures.
Maintains and updates databases on foreign institutions ensuring that information used to evaluate applications is accurate.
Responds to phone inquiries for information on process or status of application and assists international and/or domestic students in completing application process.
May provide guidance to other admissions credentials representatives
High school diploma or GED
2 or more years office or related experience; experience working with complex data and/or records services in a team environment preferred
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Commitment to working with people of diverse backgrounds
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
Second language skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Indiana University South Bend campus
South Bend, Indiana
Career Level: Intermediate
Job Function: Student Services
Job Family: Admissions & Recruitment
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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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