International Student/Scholar Services Front Desk - Part-Time Temp at Northern Arizona University

Posted in Other 7 days ago.

Location: Flagstaff, Arizona

Job Description:

International Student/Scholar Services Front Desk - Part-Time Temp

Location: Center for International Ed

Regular/Temporary: Temporary

Job ID: 606420

Full/Part Time: Part-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Job Description

Administrative Support

  • Use the NAU Peoplesoft and Salesforce databases to access information
  • Support receipt, scanning, filing, and check-out of important documents accurately and dependably
  • Maintain document filing system, student electronic files, and archives
  • Greet and assist visitors to Center for International Education
  • Answer CIE phone line for all divisions, manage visitor check-in, and support student appointment scheduling
  • Coordinate drop-in advising hours
  • Use Microsoft Outlook to view staff availability and monitor office email account
  • Process cash and credit card payment for passport photos and processing
  • May guide and train student employees on: scheduling, workflow, prioritizing workloads, setting appropriate deadlines, and reviewing work for quality
  • May lead work of student employees providing support work at the ISSS Front Desk

Student Services

  • Provide information to international students regarding ISSS programs and services
  • Provide appointment scheduling and information about Education Abroad and Interdisciplinary Global Programs
  • Maintain digital signage in the Blome lobby and physical brochure displays
  • Complete SETA trainings on nonimmigration students and exchange visitors

Social Media, programming & Communications

  • Develop and share social media content
  • Create flyers, posters, newsletter and develop means to share content/information
  • May serve as a co-advisor for International Club or the iFriends program
  • Assist with logistical aspects of iFriends event programming and events throughout the year
  • Schedule and prepare presentations on behalf of ISSS for orientation and ISSS-sponsored workshops and events

Special Projects & Additional Responsibilities

  • Keep Front Desk, first floor and ISSS work area clean and organized
  • Maintain office supplies for first floor offices
  • Work on special projects with ISSS staff as assigned (design and prepare info packets, distribute flyers, filing, etc.)
  • Complete NAU mandatory trainings and follow guidelines

Minimum Qualifications

  • High school degree
  • Available during open office hours 8am - 5pm
  • Previous work or volunteer experience

Preferred Qualifications

International experience - you have experience living or studying in another country, or have an interest in learning about other cultures

Work environment - you are comfortable multi-tasking and maintaining a professional attitude in a fast-paced, ever-changing office; you are able to prioritize and multitask

Service-oriented - you have excellent customer service and interpersonal skills and are polite, professional, and follow established procedures and policies

Communication skills - you have strong verbal and written communication skills; you are comfortable interacting with people from diverse backgrounds who have varying English language abilities; additional language ability a plus

Technology skills - you are familiar with a multi-line phone system, Microsoft Outlook email and calendar systems, MS Office suite Excel, Powerpoint, and Word, Peoplesoft, and Salesforce

Administrative Support Experience - you have previously worked in an administrative role and have strong organizational skills and attention to detail

Programming Experience - you are able to organize and facilitate educational, cultural, and social events that enhance international students' transition to NAU campus and Flagstaff Community

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


$17.00 per hour

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.


This is a part-time, non-benefit eligible position.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

July 5, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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