SalonBiz - Customer Care Advocate at EverCommerce Solutions Inc

Posted in Other 3 days ago.

Location: Hammond, Louisiana





Job Description:

SalonBiz, an EverCommerce solution, is seeking a professional that has a love for the salon/ spa industry and has advanced technical knowledge to join our team as a Customer Care Advocate.



You:



Nothing makes you feel better than making someone's day or solving a customer's problem. A fast-paced day makes you feel energized rather than drained, and you're at your best when you're interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.



Us:



SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provide solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by Everwell. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.


EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.



Where:



SalonBiz is located in Hammond, LA, but we have teammates across the US. While we'd prefer to find someone near Hammond, we are open to top customer service talent from across the US. Our teams can work in-office, in a hybrid arrangement, or in-office.



What you'll be doing:



  • Passionately supporting SalonBiz's commitment to creating an outstanding experience for each of our customers


  • Taking calls, emails, and text requests from SalonBiz customers; answering questions, working to resolve issues, and ensuring our customers have the support they need to be successful


  • Software training for customers


  • Mastering the SalonBiz solution to provide customers with guidance on how to best use our product


  • Providing technical support, application installs specific to SalonBiz, assist with printer troubleshooting, capturing technical challenges for escalation, and learning Oracle SQL developer


  • Truly hearing the customer's needs, expressing empathy, diving in to understand issues in their entirety, and striving for a permanent resolution.


  • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues





Experience and Skills:



  • Minimum one-year related work experience required


  • Must be friendly, professional, and committed to creating long-term relationships with our customers


  • Strong writing and phone skills.


  • Critical thinker and a willingness to problem-solve


  • A team player who performs well independently


  • Ability to multitask, take direction and execute with precision


  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment


  • Technical software experience is a plus


  • Experience in the Salon/ Spa industry is a plus


  • Experience in SalonBiz software is a plus





Benefits and Perks:



  • Flexibility to work where/how you want - in-office, remote, or hybrid


  • Continued investment in your professional development


  • Robust health and wellness benefits


  • 401k with up to a 4% match


  • Monthly wellness stipend


  • Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year


  • Employee Stock Purchase Program


  • Student Loan Repayment Program




EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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