Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.
Ask about our hiring bonus in the HR interview.
Responsible for providing excellent guest service to our guests by answering customer calls through telephone switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events.
Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms, restaurants, transportation, special events and shows.
Establishes and maintains positive customer contact at the VIP Lounge, handles difficult customer interactions, and directs mid to high end customer disputes to the proper host.
Coordinates RSVP responses for mid to high end customer special events and necessary accommodations.
Able to form positive relationships with guests to communicate player worth and amenity information.
Maintains confidentiality of sensitive information at all times.
Performs all other related and compatible duties as assigned.
Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
Adheres to all regulatory, departmental and company policies.
Basic keyboarding skills required.
Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases), Word and Excel preferred.
Must possess excellent customer service skills.
Good oral and written communication skills, must be fluent and literate in English, bilingual experience preferred.
Ability to respond calmly and make rational decisions when required.
Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push, pull, reach, bend, twist, stoop and stack.
Able to be on feet for entire shift.
Successful or better performance against Performance Appraisal Standards.
Teamwork - ability to work collaboratively within the outlet for effective day to day operations.
Compliance with all regulatory, governmental, and safety requirements.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Knowledge of and compliance with department, property and company policies and procedures.
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
The VIP Services Coordinator assists Laurel Lounge guests by checking them into the Laurel Lounge and meeting requests such as special services and amenities.