Senior Loss Mitigation Quality Analyst at Computershare

Posted in General Business 2 days ago.

Type: Full-Time
Location: Jacksonville, Florida





Job Description:

Location: Greenwood Village, CO
We Give You A World of Potential
We have a unique opportunity for someone to contribute their talents and strengths as a Senior Loss Mitigation Quality Analyst.
Before we tell you more about the role, it's important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.


  • At Specialized Loan Servicing (SLS), we are an industry leader in mortgage servicing solutions for the financial services and investment banking industries. As part of Computershare - the world's largest stock transfer agent-we have grown rapidly in Colorado and Arizona to meet the evolving needs of our clients.--
  • We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team.
So, now that you know this is a tremendous department in a company that truly supports their employees, I'm sure you'll want to find out more about the role and what you'll be involved in.
A Role You Will Love
The Senior Loss Mitigation Quality Analyst is responsible for creating adequate control processes and ensuring timely completion of department and investor audits. Ensures timely completion of monthly and annual control testing, identification of process deficiencies and periodically report testing results to management. Also reviews, updates, and creates departmental policies and procedures and provide annual certification.
Some of your key responsibilities will include:

  • Manage and ensure timely completion of departmental audits and preparing audit responses
  • Liaison between Compliance, Risk, Legal and Operational areas to provide support for operational risk identification/management and control design
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Serves as Subject Matter Expert for all areas of Loss Mitigation
  • Ensure departmental training is completed as required
  • Track, monitor, report statuses and validate effective implementation of process changes. Monitor and track all process deficiencies, findings and losses associated with the department.
  • Responsible for tracking remediation activities and performing testing to validate successful implementation and uploading results into the departments tracking system.
  • Provide technical writing support and management of Servicing Policies and Procedures.
  • Other duties or tasks as assigned by management
What Will You Bring to The Role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other education and key skills required for the role include :

  • Bachelor's degree or equivalent work experience.
  • Minimum 8 years of experience in mortgage industry, preferably Mortgage Origination and or Mortgage Servicing.
  • Knowledge of industry standard business practices, procedures and compliance requirements relating to mortgage servicing.
  • Knowledge of Government mortgages including GSE, HUD, etc.
  • Project management, audit, or compliance.
  • This role may require supervising other supervisors as well as individual contributors.
  • Strong organizational and critical thinking skills while being self-motivated and understanding sense of urgency.
  • Strong ability to communicate with outside vendors and internal employees of all levels for implementation of new and existing projects.
  • Ability to handle multiple tasks and deadlines with attention to detail.
  • Proficient knowledge of personal computers using Microsoft Word, Excel, Outlook, PowerPoint, Access, and Visio.
  • Ability to learn and operate all in-house computer systems and a variety of vendor software.
  • Strong ability to communicate effectively with co-workers, peers, and all levels of management through written and verbal communication.
  • Strong ability to influence people into cooperation and participation.
  • Working knowledge of SQL.
A Company to Be Proud Of
Computershare (ASX: CPU) is a world leader in financial administration with over 16,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards You Will Love
Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
Compensation. Colorado based candidates $75,000 - $90,000 Annual Salary
A Diverse and Inclusive Place to Work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
The more we value and draw upon different perspectives, the better equipped we'll be to solve the challenges of a constantly evolving business environment, and to fulfil the expectations of our customers around the world.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-Secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees.
In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.





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