As a Branch Manager, you serve in both an operations management and Loan Officer capacity for a Veterans United branch location. You are responsible for the success of the branch and for managing and developing its employees. You also serve as a point of escalation within the branch and as a liaison with home office.
Job duties will vary upon assignment but may include:
Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred) email and/or IM.
Perform licensed activity, including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products.
Responsible for self-sourcing business as well as timely communication with any company sourced leads. Generate leads and referral business through community events, social media outreach, and other avenues.
Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals.
Manage internal efforts to ensure a timely process and resolve application issues. Act as a point of escalation and oversight for production and operations teams.
Serve as branch liaison to/from home office, managing limited human resource functions, compliance requirements, financial management, and local marketing activities.
Supervise team, schedules, and assign duties. Responsible for employee actions, including staffing, performance management, and development.
Remain knowledgeable on company and industry guidelines and processes.
Perform other duties as assigned.
We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We'll also want to know that you can demonstrate these attributes:
High attention to detail.
Thrive in a highly cooperative work setting.
Excel in a fast-paced, results-oriented environment.
Exemplary customer service skills.
Strong interpersonal communication skills (written and verbal).
Ability to motivate and encourage a high-performing diverse team.
Effective communication and conflict resolution.
Aptitude for interpreting and analyzing financial and general business information and procedures.
Quantitative and analytical decision making skills.
3+ years of management experience.
5+ years of experience in the mortgage industry.
Knowledge in Excel, Word, and PowerPoint.
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.