Kforce has a client that is seeking a Tier 2 Field Support Engineer Helpdesk Specialist in Anchorage, AK.
Tier 2 Field Support Engineer Helpdesk Specialist shall lead the team of Desktop Support technicians to resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA); These services include, but are not limited to:
Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and DFS paths
Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; Troubleshoot network and standalone printer issues
Resolve routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components
Provide technical assistance and solutions to customers as well as other IT staff or contractors
Collect specific and detailed information from reference sources, software utilities, or customers
Perform basic troubleshooting of networks, web pages, workstations, computers, and mobile devices under direction of more senior IT staff
Perform all network support services that will disrupt user support or services (e.g., installations, upgrades, maintenance, or troubleshooting) after Service Desk support hours
As a Tier 2 Field Support Engineer Helpdesk Specialist, you will create IT Training sessions, presentations, documentation, and instructions to share with other IT support teams upon approval
Communicate and coordinate IT support activities between the National and local offices
Asset management including wiping, excessing equipment, and tracking, before property review
Resolve tickets within SLA timeframes
4+ years of experience
HDI Desktop Support Technician, MS: Configuring Windows Devices, CompTIA A+ CE
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.