Tier 2 Field Support Engineer Helpdesk Specialist at Kforce Inc

Posted in Other 8 days ago.

Location: Anchorage, Alaska

Job Description:


Kforce has a client that is seeking a Tier 2 Field Support Engineer Helpdesk Specialist in Anchorage, AK.

Duties Include:
Tier 2 Field Support Engineer Helpdesk Specialist shall lead the team of Desktop Support technicians to resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA); These services include, but are not limited to:

  • Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and DFS paths

  • Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; Troubleshoot network and standalone printer issues

  • Resolve routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components

  • Provide technical assistance and solutions to customers as well as other IT staff or contractors

  • Collect specific and detailed information from reference sources, software utilities, or customers

  • Perform basic troubleshooting of networks, web pages, workstations, computers, and mobile devices under direction of more senior IT staff

  • Perform all network support services that will disrupt user support or services (e.g., installations, upgrades, maintenance, or troubleshooting) after Service Desk support hours

  • As a Tier 2 Field Support Engineer Helpdesk Specialist, you will create IT Training sessions, presentations, documentation, and instructions to share with other IT support teams upon approval

  • Communicate and coordinate IT support activities between the National and local offices

  • Asset management including wiping, excessing equipment, and tracking, before property review

  • Resolve tickets within SLA timeframes


  • Bachelor's degree

  • 4+ years of experience

  • HDI Desktop Support Technician, MS: Configuring Windows Devices, CompTIA A+ CE

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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