Marsh is seeking candidates for the following position based in the Urbandale, IA, Overland Park, KS, or Kansas City, KS office:
Account Manager
What can you expect?
Add value as a key contributor, building strong customer relationships and maintaining customer retention
Spend time consulting customers on products
Work with business contacts both internal and external to resolve customer issues, improve customer experience, or coverage offering
What is in it for you?
A company with a strong brand and strong results to match
Culture of internal mobility, collaboration and valued partnership with HR from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Competitive pay (salary and performance based bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
Flexible work opportunities for work/life balance
Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
We will count on you to:
Perform critical client functions, including: evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line
Build and maintain relationships with clients to provide best in class service to drive growth and retention
Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience
Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions
Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy
What you need to have:
HS diploma or GED
2+ years client and customer service experience
Property & Casualty license OR be able and willing to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)
Proficiency with MS Office Suite
Ability to work an 8 hour shift within the hours of operation; 7:00am - 6:00pm CT Monday-Friday
What makes you stand out:
Organization and prioritization with the ability to multitask and work in a fast paced environment
Proven sales ability in a phone based environment
Ability to effectively build relationships and problem solve
Keen attention to detail with a focus on accuracy
Excellent verbal and written communication skills
Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
