The Accounts Receivable Analyst supports the order to cash process by applying company collections policies and procedures in a manner that will result in the conversion of receivables into cash while maintaining a minimum amount past due for assigned accounts. Core responsibilities consist of managing the performance of a portfolio of 3-10 active Major/Key Account or Special Handling wholesale customers with an average receivable of approximately $20M. Primarily responsible for the reconciliation of a dynamic A/R portfolio with a heavy emphasis on dispute and deductions management, problem solving complex customer issues and understanding large customer payment processes with a deep understanding of EDI. Release credit held orders as necessary and work closely with credit staff to resolve over limit situations; provide customer support through proactive and diligent resolution of outstanding deductions and proper maintenance for each account through effective reconciliation practices. Manages billing inquires (such as invoices, credit memos, account statements, proof-of-delivery, deductions, debit memos, etc.) across the suite of Deckers Brands. Monitor and maintain the assigned portfolio in accordance with departmental goals and policies, while adhering to prescribed processes and company standards. Use all means available (phone, e-mail, fax, mail, escalation of non-responsive customers to team leader or management, etc.) to enable prompt resolution of deductions and collection of past due invoices and collectable chargebacks.
Your Impact
The primary functions of this role, include but are not limited to:
1. Deductions Management: Managing a high volume of deductions and open receivable
Items.
Review, analyze and perform investigative research for all deductions in assigned portfolio via remittance advice, customer portal or direct customer contact to ensure deductions are properly coded. Perform research to determine validity, maintain proper supporting documentation and escalate to the appropriate business partner for validation, gather approvals and process as needed.
To the extent possible, perform root cause analysis to identify the reason for any deductions and make recommendations when appropriate to improve internal processes in order to mitigate future deductions. Work with key stakeholders such as sales reps, vendor compliance staff and customer contacts to trouble shoot repetitive deduction issues with the goal of improving processes for mitigation and problem solving. If deemed invalid, seek repayment from the customer.
Build and maintain strong working relationships with customers to understand their payables process and communicate effectively regarding improvement opportunities. Understand customer vendor guides to ensure adherence and compliance.
2. Account Reconciliation: Reconcile accounts to keep assigned portfolio clean with an emphasis on items aged over 90, in particular aged credits
analyze accounts to determine if open credits can be applied to clear deductions and invoices; follow up with customers to ensure overpayments or cash on account is properly applied or refunded; prepare and submit adjustment requests in accordance with policy and the Authorization Matrix.
Constantly monitor the open accounts receivable consisting of high dollar, high volume transactions and work with customer contacts to ensure proper matching of credits to debits.
3. Collection of Past Due Receivables: Responsible to achieve stated goals as related to
the collection of accounts in an assigned portfolio.
Proactively monitor and process collection of receivables for assigned accounts by ensuring that timely payments are received.
Review accounts receivable aging reports and worklists to identify accounts with past due balances and follow up until resolution; promptly call or email past due accounts in order to mitigate obstacles and effect collections, target non-responsive accounts or accounts with balances greater that 60 days past due through proper escalation with team lead or manager for escalation; collaborate with appropriate sales or customer experience personnel to resolve account issues preventing payment and ensure sales are properly apprised of past due account situations.
Partner with the credit team regarding severely delinquent accounts to ensure proper actions are taken and make recommendations for 3rd party collections and participate in the bad debt reserve processes as necessary. Ensure all pertinent contacts are documented in the account notes to document collections activity.
4. Credit Held Order Management: Responsible for the timely and proper release of credit hold orders for accounts in assigned portfolio; run hold reports throughout the day and release orders based on customer commitments and as permitted by the Global Credit Policy; review the account status and history for overline customers and collaborate with the appropriate credit staff to determine whether an overline, seasonal, temporary or permanent credit line is appropriate; contact customer to clear past dues that may have caused the order hold and ensure sales is informed for any significant credit hold situations.
5. Compliance and Control: Comply with the Global Credit Policy, SOX Controls and the Deckers Code of Conduct. Participate in any internal or external audit requests. Provide any reporting updates as requested for Orders on Hold, Bad Debt Reserves of past due status of accounts or individual items as necessary.
Who You Are
Strong interpersonal and communication skills to interact in a professional manner with diverse partners both internally and externally
Ability to interface and collaborate with all integral departments and all levels of management with a positive demeanor
Work directly with customers to answer inquiries and enhance relationships
Ability to multi-task in a faced paced, dynamic environment handling multiple priorities
Participates in identifying and resolving problems and improve processes across functional lines
Must be a team player by assisting other areas of the department or on special projects as
needed
Must be well organized, detail oriented, self-motivated and demonstrate effective time management skills with the ability to prioritize with moderate supervision
Highly motivated self-starter with the ability to work independently and with attention to detail
Proficiency in Microsoft Office products (Excel, Word)
Familiarity with Accounting concepts especially as relates to Accounts Receivable
Oracle or similar ERP system experience preferred
Must be willing to work periodic overtime as needed by business conditions, especially at month or quarter end
Other duties as assigned
Must have a strong sense to compliance and adherence to policy & Self-Motivated
Able to manage different technology platforms and workflows
We’d love to hear from people with
High School Diploma required; BS/BA degree preferred
1 to 3 years of professional experience in the credit or customer service field, preferably in a wholesale environment
What We'll Give You
Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. #LI-AR1
