Kforce has a client in Juno Beach, FL that is seeking an Incident Response Analyst.
Summary:
In this role, the Incident Response Analyst assesses, designs, develops, integrates, and troubleshoots technology to support business processes. They provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.
Responsibilities:
In this role, the Incident Response Analyst will assist in the Analysis, design, testing, debugging, implementation, maintenance, integration, customizing and enhancing existing or new systems
Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology
Assist in the automation the handoff of code releases from development to operations (DevOps)
Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction
The Incident Response Analyst ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
Ensures the support teams meet the metrics and monitors Service Level Agreements (SLAs) for systems being supported
Performs other job-related duties as assigned
REQUIREMENTS:
High School diploma/GED required
Bachelor's in Information Systems or Computer Science or equivalent experience preferred
5+ years of relevant experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
