Responsible for the operational, financial, clinical, and regulatory oversight of substance abuse treatment facility.
Essential Duties and Responsibilities
Establishes and executes a strategic plan to promote program growth and respond to changes in the marketplace.
Develops a management team capable of critical thinking, strong employee relations, and effective teamwork. Entrusts managers with responsibility for employee screening and selection, orientation training and development, performance management, and other employee functions.
Reports and manages key performance indicators related to patient access, client engagement, employee engagement, clinical excellence and financial metrics.
Leads and participates in Performance Improvement initiatives.
Maintains a highly interactive relationship with the organization’s support services as well as external stakeholders and carries out related assignments as needed.
Participates in Operations meetings and other organizational work groups and task forces.
Ensures programming and operations of the facility meet regulatory and accreditation standards. (i.e. CARF)
Establishes a welcoming environment and promotes a client centered treatment delivery system.
Establishes and follows systems of communication and collaboration between Call Center, Admissions, Marketing, Finance and Operations teams.
Establishes a system of consistent communication at the program level including daily, weekly and monthly shift reports and staff meetings.
Continues to develop strong onboarding process for new employees and works to establish strong employee retention initiatives.
Establishes and maintains effective working relationship with physicians, referral sources, families, and other stakeholders.
Models Pyramid’s Core Values and maintains a workplace environment that exemplifies those values. Promotes the use of Core Values as guidance for facility decision-making.
Organizational Collaboration:
Communicates information to the organization openly and honestly in a timely and organized fashion. (weekly reports, include others in emails)
Establishes and maintains positive and effective working relationships with organizational leadership in the areas of finance, marketing/needs assessment, clinical, compliance, and HR.
Strategic Planning:
Oversees the development and execution of annual goals
Continuous performance improvement
Communicates to the treatment team how their program fits into the continuum of care and ensures the system is fully utilized
Implements new programs and services growing out of the strategic planning process
Program Development and Management:
Develops, implements and supervises programming that is consistent with the organization’s mission and that meet the needs of the organization’s constituents and communities.
Ensures accessibility of services to the organization’s constituents
Ensures ongoing program supervision and training for all program staff
Maintains a system of quality operational and clinical record keeping and documentation.
Encourages and supports all staff in updating their skills and knowledge to ensure the most effective services
Strong understanding of MAT services, detox, co-occurring population and criminal justice.
Sets clear performance expectations and goals for all team members
Establishes clear patterns of authority, responsibility, supervision, and communication with staff, including regular documented staff meetings and individual supervision with direct reports.
Delegates authority and monitors results regularly.
Communicates necessary information in a timely and organized manner and invites and responds to staff needs and feedback in a timely manner.
Utilizes organization’s HR policies and procedures, appraisal program and support personnel.
Provides coaching and feedback.
Provides an open door environment and is present, transparent and visible in the treatment areas during all shifts.
Ongoing attendance and participation in staff meetings on all levels
Leads by example, take the time to learn and understand each job, asks questions and listens to employee feedback.
Leadership and Relations with staff:
Models behaviors and attitudes which promote individual responsibility, programmatic and professional excellence, and Pyramid’s Core Values
Facilitates Teamwork and Collaboration
Encourages innovative thinking and solutions, and effectively incorporates the ideas and contributions of others.
Shares knowledge with others
Delivers on commitments.
Demonstrates an ability to foresee problems and utilize preventative problem-solving strategies.
Community Relations:
Develops effective working relationships within the behavioral health service delivery system to ensure that the program remains a significant player within the community. Works well with Pyramid Community Relations reps and is will to travel to meet with key referral and funding resources to promote and develop the program.
Other Duties as assigned
Supervisory Responsibilities
Provide training and day-to-day guidance to the team
Required Qualifications
Licensure, Education, & Experience
Maryland
Master’s degree in counseling or a related discipline regulated under the Health Occupations Article, Annotated Code of Maryland
Active Maryland LCPC or LCSW-C licensure
5 years of documented experience in human services, 2 of which include providing administration or clinical supervision
Experience managing large or multiple healthcare programs preferred
Job Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong oral and written communication and interpersonal skills
Ability to problem solve by gathering and analyzing information
Ability to handle a crisis situation and react appropriately
Total Rewards:
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
