Project Archer is an Augmented Reality studio based in the Seattle area. We are a team of engineers, designers, innovators and creators dedicated to paving the way for augmented reality applications in the retail space. Our focus is on functional use cases that merge diverse data streams and personalized information with specific physical locations to create productive and entertaining immersive real-world shopping experiences.
What you'll do
Project Archer is looking for an experienced Desktop Support Specialist who will report directly to our Director of IT. This highly customer-focused role includes assisting Project Archer employees with technical support of desktop computers, laptops, applications, mobile devices, and related technology. Other duties of this role also include setup of local and remote new hires including building user accounts, email accounts, all related system access and roles, imaging and deploying computers and supporting deployed systems.
This role requires independent analysis, strong communication, reliability, and excellent problem-solving skills. The ideal candidate must be comfortable with frequent unannounced requests and the ability to handle these requests in a friendly and timely manner. You will have success in this role if you are able to change gears quickly, balance numerous tasks in tandem and do so in a fast paced environment with little supervision.
Job Responsibilities
Performs a full range of computer administration functions with minimal direction and/or technical support following process, while helping develop expedient procedures and helping to continually improve IT.
Install and configure system hardware, software, printers and verify network connectivity.
Perform advanced troubleshooting and technical liaison functions.
Design and implement troubleshooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures.
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environments.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in meetings and projects as assigned
Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Job Qualifications
Knowledge of PC and laptop hardware components (external and internal)
Reliable /demonstrated written and verbal communication and customer service skills.
Demonstrated ability to manage priorities and tasks assigned.
3+ years of experience installing, troubleshooting operating systems for PCs in addition to core productivity applications like Office365, multiple browsers, and other software.
Experience using remote tools to support remote end - users and systems.
Bonus Points
Excellent analytical, troubleshooting and problem-solving skills.
Quick learner, can understand and apply existing and new technologies.
Experience working in a team - oriented, collaborative environment.
Experience writing documentation, both wiki "how to's" and IT processes.
Mac and PC administration experience in a managed environment (Active Directory, Azure AD, Intune, Jamf, etc).
Archer Team Members
Contribute in a respectful manner with empathy and emotional intelligence across the studio.
Can work collaboratively in a team as well as independently.
Are able to be self-directed in their work and learning.
Bring a growth mindset to the work they do.
What We Offer
A fast paced startup environment with unlimited potential for growth.
Unlimited PTO - We believe in work-life balance and want you to take the time you need.
Generous Medical, Dental and Vision packages to choose from.
401K and Stock Options.
A dog friendly office with unlimited pup snuggles.
Career Development programs.
Monthly social events and team outings.
And so much more.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft Office, Operations
Primary Location... 8461 Avenue Ne, Redmond, WA 98052-3863, United States of America
