TheInformation Technology Tier 3 Analyst Senior - Epic serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization. In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages.The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
Develop, test, implement, support, and maintain Epic assigned applications, solutions and business processes to meet operational and technical requirements
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Translate business requirements into functional specifications and manages changes to specifications
Prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
Adhere to organization standards for system configuration and change control
Develop strong relationships with end user communities, customers and business partners
Facilitate communication with stakeholders from initial requirements to final implementation
Serves as a liaison between business operations and providers, internal information technology, system users and Epic, working within the defined project objectives for issue and problem resolution
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Requirements:
Ability to present complex data in meaningful method, ie., charges, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
Certified or proficient in more than one Epic modules
5+ years of experience
Solves complex incidents without direction
Develops new functionality for requests without direction and leads multidisciplinary teams throughout project
Serves as mentor or knowledge resource to peers across Epic community and is viewed as a leader
Associates or Bachelor's Degree, preferred
Application certification in assigned module, preferred
Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency
LVN, RN or other clinical License may be required for clinical application teams
