Kforce's client in Las Vega, NV is seeking Desktop Support Technician to join their team.
Summary:
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. They will also be responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills.
Duties Include:
Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email, and online requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
REQUIREMENTS:
High School diploma/GED or more years of experience as a Desktop/End User Support Engineer
Bachelor's degree in Computer Science preferred
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
Experienced responding to escalated telephone, email, and online requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
