Posted in General Business 30+ days ago.
Type: Full-Time
Location: Colorado Springs, Colorado
Company Description
Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.
Job Description
The Service Improvement Owner works at the group level to manage projects to ensure they are completed on schedule, within budget, and with established procedures, schedules, and work plans. For operations programs, it identifies critical processes, evaluates areas for improvement through process, and identifies redundant or unnecessary processes. This position reviews and analyzes project and customer requirements as well as assists teams in tailoring and using company processes, procedures, methods, templates, and tools. The Service Improvement Owner reviews and evaluates project plans and work products, then recommends improvements. This role assists in preparing and delivering training and orientations on company processes to teams and group leadership while also collecting and analyzing project metrics and lessons learned. The Service Improvement Owner updates process to incorporate lessons learned into future work and also identifies and analyzes best practices for work products, methods, and tools in accordance with company, industry, and contractual requirements.
Qualifications
Technical or Specialized Knowledge/Skills:
Additional Information
Typical Pay Range: $68,744 to $90,220 (IT-14)This position is eligible for our annual corporate bonus program.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Benefits Summary Sheet - 2022
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)