City Experiences is seeking Ticket Booth Agents for our Baltimore, MD operation.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you

About the Opportunity:

The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers


• Address guests by name and recognize their special occasions


• Explain products or services and prices, and answer questions from customers


• Collect outstanding balances for reservations, and collect payment vouchers from third party distributors


• Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available


• Resolve customer complaints regarding booking, ticketing and special boarding needs


• Contact guests about changes to their cruise date, time or departure location


• Additional job duties as assigned

Minimum Qualifications:

• High school diploma or equivalency is required


• Must have a minimum of 1 year customer service experience


• Required to use computers and computer applications such as Microsoft Word & Excel


• Must have excellent oral communication skills – expression, listening and comprehension


• Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form


• Cash handling / basic math skills are required; agents collect money from guests, and return proper change


• Must meet minimum state age requirements


• Must be reliable, responsible and dependable


• Must possess a service orientation


• Must be careful about details and thorough in completing tasks


• Must deal calmly and effectively with high-stress situations

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San

Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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