The Technical Project Specialist, assigned to a specific client, will streamline, and manage technical programs and products through customer service, staff training, and web development. This position will have a hybrid work schedule (remote/client locations).
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance and excellence.
Serve as technical support for basic troubleshooting.
Monitor access control and CCTV monitors.
Support new installation, modification, and upgrades for electronic security systems.
Manage the repair and maintenance of the electronic security systems.
Respond to a multitude of security related or emergency situations.
Keep up with new technology and recommend new products.
Serve as the liaison between the client and Pinkerton to ensure all inquiries/concerns are addressed in a confidential and appropriate manner.
Lead multiple security system, new construction, renovation, upgrade and infrastructure projects;
Coordinate with local security personnel, Information Technology, facilities, consultants and security integrators to establish project scope and timeline for completion.
Create and complete project management documentation and adhere to design standards throughout the lifecycle of each project.
All other duties, as assigned.
Education, Experience, and Certifications:
Bachelor's degree in a computer-related field or technical project management with at least two years' experience, preferred. Experience or certifications are preferred but not required in the following areas: Lenel or similar access control system, Bosch/Honeywell alarm systems, Exacqvision, Milestone, Axis Communications, or similar video management system.
Competencies:
Strong technical knowledge and ability to troubleshoot commercial electronic security and video management systems.
Basic understanding of software and hardware as it relates to electronic security systems.
Basic understanding of IT/IS infrastructure relating to security systems.
Project management experience, preferred.
Effective independent judgment/decision-making and problem resolution skills.
Able to prepare accurate, clear and concise reports.
Effective written, verbal, and presentation skills.
Effective customer service skills.
Able to interact effectively at all levels, including management and across diverse backgrounds.
Able to prioritize and complete multiple assignments simultaneously.
Serve as an effective team member.
Computer skills; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
Exposure to sensitive and confidential information.
Regular computer usage.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
Occasional reaching and lifting of small objects and operating office equipment.
Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
On occasion, may be required to perform stressful and physical activity.
Ability to adjust focus between close and distance vision.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
