Professional Services Consultant III - Global Solutions Delivery The Professional Services Consultant III will leverage industry, product, application and operational knowledge in support of the business unit. The consultant will have an advanced understanding of the working challenges of client risk and operations management. This position will support the assigned client base in the DDM/MarketReveal line of business, in the following manner:What You'll Do
Interface directly with client and/or sales to determine project requirements and client expectations
Interpret client requirements and design criteria including but not limited to data attributes, output parameters, and reporting needs
Coordinate on behalf of the client with IT solution teams in order to ensure successful delivery of solution
Coordinate on behalf of the client with other Global Operations Value Chain components (Client Implementation and Customer Care) as it relates to changes impacting those groups
Understand the ecosystem within which the business unit operates and the impact of changes requested by clients
Maintain an understanding of existing platform capabilities and go forward technical priorities
Provide in-cycle support, regularly communicating progress towards solution delivery and invoking change management process where necessary
Provide post-production support to clients, including but not limited to research and requests for enhancements
Initiate all research relative to client inquiries and respond to client, particularly in post-sales cycle
Conduct client audits/quarterly business reviews
Maintain complete and accurate documentation in support of the client
Follow-up with client after project delivery to uncover opportunities, changes and efficiencies based on program results against client expectations
Work closely with Sales to ensure successful turnover and implementation of client expectations on new and on-going projects
Support Sales team with consultative knowledge to assist with sales opportunities
Communicate with Sales Team, Solutions Architect, and client on the solution deliverables (status, research, etc.)
Define and submit business requirements/project specifications
Responsible for autonomously managing any recurring client deliverables including execution of project, delivery of data, and overall client support
Serve as single point of contact for client escalations with regards to GSD solutions
Engage in problem solving and troubleshooting activities as needed with internal partners such as IT and Operations teams
What experience you need
Bachelor's degree from accredited college or university
Extensive and verifiable personal client relationship building skills
Strong business acumen in client success management
Strong analytical skills
Superb organization, time-management and interpersonal skills; ability to self-start
You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
