Job ID: 412499

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America. Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.

Position Overview

CRH Americas Materials is currently recruiting for the position of a Technical Writer Intern within the Information Technology team. The successful intern candidate will be responsible for supporting the Point of Sale Application Team. The IT Technical Writer will be responsible for the creation of written information about CRH's computing systems that aid in their development, use, and support. Outputs should consist of a range of documents and standards including SOP's and Knowledgebase articles to be read by both technical and non-technical personnel across all departments.

Key Responsibilities (Essential Duties and Functions)

• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.


• Collaborate with business representatives, subject matter experts, and IT staff to collect and interpret technical information.


• Ensure final documents are usable and of high quality.


• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.


• Review, edit and/or incorporate existing documentation where available to create unified and consistent documentation.


• Establish, communicate, and maintain documentation standards.


• Other duties as assigned

Knowledge/Skill Requirements

• Highly self-motivated and directed


• Knowledge of information gathering, planning, and organizing methods and principles.


• Exceptional written and oral communication skills.


• Superior attention to detail.


• Excellent interpersonal skills, with a focus on rapport-building, listening, and interviewing skills


• Technical writing and editing experience, with specific experience in documenting information technology software and systems is preferred.

Qualifications

Education/Experience

• Pursuing a Bachelors/Master's degree in English, Communications, Engineering or Journalism.


• Experience with desktop publishing tools, including Adobe Creative Suite, Microsoft Office Suite - including Microsoft Visio, snipping tools, understanding of OneDrive and SharePoint. Any video/sound-editing a plus.


• Experience working with ITSM Tool (ServiceNow), specifically following the knowledge management process is preferred.

Certifications

• Certification in ITIL is preferred but not required

​​​​​​​ Physical Requirements

• Sitting for extended periods of time.


• Dexterity of hands and fingers to operate a computer keyboard and mouse.

Work Environment

• Remote office work environment

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .