It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

• Ensure all client needs and requests are met and accurately delivered in a timely manner




• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy




• Apply necessary effort and QC approach to deliver “Best-in-class” work and service




• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook




• Work independently on assigned production tasks




• Expected to uphold the Standards of Service and best practices developed by Epiq

Essential Job Responsibilities

• Monitor  and  listen  to  clients  to  understand  inquiries  and  requests  in  order  to  provide  accurate information about the facilities and services and prompt assistance




• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests




• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)




• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards




• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects




• Accurately produce copy, print and scan projects in accordance to verbal and written instructions




• Work  independently  on  production  assignments,  often  at  a  satellite  copy  center  without  direct supervision




• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard




• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift




• Have direct involvement and handle complications, client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations




• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests




• Exhibit excellence in client service and the ability to serve others




• Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation




• Sort, distribute and meter US mail with knowledge of current postal rates




• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm




• Other duties as assigned with increased oversight responsibilities, including, but not limited to:

Mail/Distribution Services

• Sort, distribute and meter US mail with knowledge of current postal rates




• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard




• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

Copy Services

• Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation




• Accurately produce copy, print and scan projects in accordance to verbal and written instructions




• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Hospitality Services

• Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens




• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively




• Place orders for food and beverages for use during meetings as assigned




• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use




• Organize and distribute client kitchen supplies




• Maintain inventory control and order supplies as needed




• Perform cleaning, dusting and other incidental tasks as assigned

Floor Coordination

• Provide excellent client service as the first line of contact with the client




• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area




• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Facilities

• Provide excellent client service as the liaison between the Firm/Organization and their building management




• Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.




• Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor




• Responsible for communicating facility issues with client and assisting where needed

Reception

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors




• Answer incoming telephone calls and direct call traffic to the proper person




• Take accurate and complete messages for those employees who may be unavailable




• Greet and announce visitors in a friendly and business-like manner




• Maintain neatness and organization of reception desk and front closet areas

Qualifications & Characteristics

• High School Diploma or equivalent




• Minimum of 1 year professional level work experience in a production setting, preferably within copy, printing or scanning environment




• Prior shipping and receiving or facilities experience preferred, but not required




• Previous experience in a client service oriented field




• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel

Job Requirements

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting




• Ability to learn skills quickly




• Flexibility in dealing with simultaneous projects




• Attention to detail




• Ability to lift or move 40 lbs. or greater




• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs




• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time




• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) and computers




• Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.