Job Description:

About Us:

For nearly 120 years, Volunteers of America has been the charity to step forward and help the most vulnerable in communities across the United States. Volunteers of America, Southwest inspires hope through its ministry of service by providing individuals and families with the tools they need to improve their quality of life.

We operate twenty-eight human service programs in the areas of education and social development of young children, treatment and rehabilitation, housing, veterans and aging services. Each year, more than 16,000 lives are changed through our services. Our programs are in San Diego, Imperial, Riverside and San Bernardino Counties. To learn more, visit us online at http://www.voa-swcal.org/

Job Opportunity:

Under the direct supervision of the Program Director, the Community Health Worker provides outreach and care management services to clients enrolled in the Enhanced Care Management (ECM) program. This person is the primary point of contact for clients. The Community Health Worker identifies and enrolls members into the program and builds strong relationships with clients to help clients stay engaged in medical care and address presenting concerns. Community Health Workers are committed to removing the client’s barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include Care Coordinators, doctors, nurses, and other clinical staff to support positive client health outcomes.

Essential Duties & Responsibilities:

Field-based direct care:

• Establishes close relationships with and serves as primary point of contact for clients.


• Visits clients’ homes on a regular basis.


• Accompany clients to medical appointments, when required.


• Deliver in-home weekly or monthly health education. 


• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care.


• Observe, report, and assess client self-administration of medication.


• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.


• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.


• Maintain strict confidentiality in accordance with agency policies.


• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator Organizational duties.


• Meet with Care Team (including, but not limited to, Care Coordinator and primary care provider) to discuss client care issues and needs and facilitate client health care.


• Maintain documentation of all client encounters and complete reporting requirements according to organization standards.


• Track client information, schedules, files, and forms in a confidential manner.


• Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.


• Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.

Equal Opportunity Employer

Applications are only accepted online. This employer participates in e-Verify.

Credentials, Abilities and Experience

Personal Characteristics and Skills:

• Commitment to the mission of care coordination.


• Passionate, trustworthy, and empathetic when working with clients.


• Ability to build relationships with different types of people, including clients, organization members, and health care providers.


• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.


• Organized with confidential client material and appointment tracking.


• Flexible and adaptable in response to changing client and health care providers’ needs.

Education and Experience:

• Minimum high school diploma and some college education preferred.


• Strong understanding of cultural competency with the target population.


• Bilingual (English/Spanish) preferred. 


• Computer literacy required.

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