Provide overall strategic direction and business development while maintaining accountability for day-to-day operations and performance of the Orthopedic Institute service line.
Job Specific Duties
Lead Service Line projects and/or assignments, particularly as they relate to the development, performance, and improvement.
Collaborate effectively with Foundation leaders to develop and promote Service Line funding and to ensure funding requests are justified and efforts are in line with service line specific strategic initiatives. Provide required information that supports use of Foundation allocated funds.
Develops and executes projects for the service line using solid data and analytics that directly impact key metrics related to people (employee retention and engagement), service (customer satisfaction and patient experience), growth (new service and business development), margin (operating margins and financial targets), and quality (patient care indicators).
Drives consistent system-wide service line approach across all facilities in conjunction with processes and standards set by the institution's Service Line leader.
Ensures through direction and coordination of activities, service line goals, KPIs, and objectives related to the strategic plan are: (a) developed, translated and/or prioritized according to the overall system goals and strategies; and (b) implemented and evaluated at least on an annual basis.
Establishes and enhances relationships with geographic and community physicians and specialist/subspecialist practices to improve patient outcomes, communication, and referral management.
Fosters relationships and collaboration amongst all key stakeholders that comprise the core service line and those others that are a support (clinical and non-clinical).
Monitor regularly and manage effectively all aspects of the service line - clinical and nonclinical to ensure people, service, growth, margin, and quality targets are being achieved, and takes corrective action as necessary to achieve targets.
Provides direction and holds accountable assigned management team (clinical and nonclinical) in the delivery of day-to-day clinical and business operations for the service line.
Responsible for developing, managing, and updating the service line strategic plan (capital and operating budgets, business plans and forecasts) as necessary to achieve strategic goals and objectives in consideration of all aspects of the business (clinical, research, teaching, and quality).
Responsible for identifying potential risk areas within area of responsibility and for supporting the problem resolution process.
Responsible for monitoring and ensuring compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility; reporting of compliance activities to the Compliance Office.
Minimum Job Requirements
Bachelor's Degree in Business, Finance, Nursing, or related field
7-10 years of management or administrative experience with a progressive healthcare organization
2-4 years of experience working closely and collaborating with physician specialists and subspecialists to drive strategic/business planning and financial and operational performance
2-4 years of experience in developing strategy, detailed implementation plans, and tactical execution
2-4 years of service line leadership or leadership specific to Orthopedic services
Knowledge, Skills, and Abilities
Master's degree in business, health care administration, or related field preferred.
Exceptional business acumen and skills.
Demonstrated skills and aptitude for physician relations, conflict resolution, problem-solving, and staff development.
Personal organization and time management skills.
Possess excellent analytical, communication, organizational, presentation, and interpersonal skills.
Understanding service line in terms of structure, marketplace, and coordination of offerings across all missions (clinical, research, and teaching).
