Come join us! We have a fantastic opportunity for a self-motivated, customer oriented person with excellent communication skills Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
What a day is like:
You will travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
You will level and adjust equipment to include plumbing, gas and electrical connections
You will install and instruct customers on the proper use of equipment
You will be assigned a company vehicle (tools, test equipment, computers, cell phone, and other company items) and will maintain it in safe and worker order.
You will complete all service calls and warranty documentation in an accurate and timely manner
You will maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
Requirements
100% local daily travel required
A valid driver's license
High school diploma or general education degree (GED)
Knowledge of basic plumbing and electrical skills
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Successful pre-employment screening process including drug screen and background investigation
Ability to work professionally with colleagues and be a team player
Ability to manage difficult customer situations
Must be self-motivated, customer oriented person with excellent communication skills
Working Conditions
Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
