If you are a team player who takes pride in their work, we want to hear from you. Redwood Coast Fuels, a RelaDyne company, and top Chevron distributor, is hiring a Territory Sales Representative for our Santa Rosa location.
As part of our company, we provide training, encouragement, and growth within a team environment. We invest in your professional growth and you will gain valuable knowledge in the transportation industry and skills that will last a lifetime.
Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. To reinforce sales management practices to enhance all levels of sales and profit within the branch.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
Customer Relations
Meet or exceed sales and profit goals established in consultation with branch management
Develop and maintain relationships with assigned customers to include key accounts
Present new products to customers
Ensure follow up with customers on orders and inquiries
Maintain and update customer pricing
Leadership
Ensure customer satisfaction
Promote company capabilities to customers
Promote Marketing promotions and programs to customers
Develop and maintain vendor relations
Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
Address and resolve customer complaints in a timely basis
Involved in training other associates and acting as a mentor
Assist in the development of Annual Strategic Planner to include the sales budget for customer list
Monitor sales trends and product performance results
Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
Continually enhance sales skills in order to promote a professional image
Other
Maintain communication with management with regards to pricing issues in the market place
Maintain communication with management by developing a weekly itinerary and use of MAP reports
Ensure customer account information is accurate in the system
Provide support and feedback to Warehouse Management on shipping issues
Provide support and feedback to Credit Department as it relates to customer accounts
Review trial balance with Credit Manager monthly
Maintain a clean and organized company car
Represent the company in a professional manner at all times ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
Support corporate programs, goals, and initiatives of the company
Work overtime as needed
Possess and maintain an unrestricted, valid driver's license.
Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public
Knowledge, Skills, and Abilities:
Customer service skills
Sales skills
Capable of analyzing issues and developing solutions
Ability to be creative and innovative
Communication skills (oral and written)
Interpersonal skills
Judgment and decision-making ability
Listening skills
Organization and time management skills
Product knowledge
Vendor knowledge
Understand how to interpret reports analysis, channel products, and customers
Performance Measurements:
Sales and gross profit
Accounts in 90 days column
Credits are written in a timely manner as indicated in Outside Sales Compensation Plan
Customer feedback
Number ofnew accounts activated
Sales of strategic products
Inventory management
Order management accuracy
Development and ongoing measurement of sales compared to sales budget
Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Lifting small weighed objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally
Climbing ladders, stairs, and ramps
Balancing, pushing, and pulling
Crouching, kneeling, reaching, and grasping objects
Walking: moving about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Capable of traveling as required
Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled
