Company Description

This position is hybrid with 3 days a week in the office and 2 days at home.

Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.

Job Description

The Manager of Site Reliability Support leads the team(s) responsible for the maturation and resiliency of Ent's tool stack which supports monitoring and automation of the enterprise as a whole.

Qualifications

• Oversight of the SRS Function: Develop SLA's/OLA's for key business units. Set up proactive monitoring and alerting to minimize downtime. Perform proactive performance and capacity planning. Implement industry standard best practices that promote reliability, iteration speed and lays the foundation for a proactive support model. Ensuring Disaster Recovery automation capabilities are identified and in place. Understand incident response procedures, and capacity planning. Analysis of business unit needs and ways in which applications can be configured/used to meet current and future needs for continuous service improvement. Develop understanding of systems and the way Ent staff use systems to serve members.


• Budget and Procurement of IT services, systems, and technology: Budget creation/accountability. Manage purchases of equipment, software licenses, and maintenance contracts. Periodic review/reduction of vendor expenses. Drive down operating costs.


• Staff Development: Skills augmentation as appropriate to support Ent initiatives. Mentoring/coaching. Development of leadership skills. Develop and drive Ent's IT Service Culture through communication and training. Ensuring/augmenting staff knowledge of credit union operations. Setting goals and objectives for staff.


• Ownership/Management of IT Operations, Security Operations, and Application Support teams: Meet established Service Level Agreements. Identifies, documents, and implements policies. Ensures development of procedures and standards in accordance with policies. Process Improvement. Ensures compliance with policies, procedures and standards. Provide support in expansion efforts to include communications and hardware. Budget creation/accountability Periodic review/reduction of vendor expenses Ensure technical architecture and process flows are fully documented. Manage on-call schedules and escalation process.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.



• 
  Minimum Formal Education Required for this Position:
  • Bachelor's Degree Computer Science, Information Technology, or related discipline.
  
  Minimum Work Experience:
  
  
  • 6+ years' of related IT experience. required
  
  
  • 2+ years' supervisory or management experience. required
  
  
  • 2+ years of combined IT experience in application support, host operations, systems/network administration, desktop support, and/or Disaster Recovery. preferred
  
  
  • 2+ years' of financial institution experience. preferred
  
  
  Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of "Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience? could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience

  Technical or Specialized Knowledge/Skills:

  
  
  
  
  • Data analysis skills to pick up trends before they become major problems.
  
  
  • Technical leadership and interpersonal skills.
  
  
  • Problem solving skills.
  
  
  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
  
  
  • Analytical skills.
  
  
  • People service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures.
  
  
  • Drive architectural consolidation and simplification
  
  
  • Understanding of monitoring implementations and administration
  
  
  
  Certifications Required: None
  
  Environmental, Physical and Psychological Requirements
  
  
  • Standing - Occasionally
  
  
  • Walking - Occasionally
  
  
  • Sitting - Frequently
  
  
  • Lifting - Rarely (40 Lbs)
  
  
  • Carrying - Rarely
  
  
  • Pushing - Rarely
  
  
  • Pulling - Rarely
  
  
  • Balancing - Rarely
  
  
  • Stooping - Rarely
  
  
  • Kneeling - Rarely
  
  
  • Crouching - Rarely
  
  
  • Crawling - Rarely
  
  
  • Reaching - Occasionally
  
  
  • Handling - Occasionally
  
  
  • Grasping - Occasionally
  
  
  • Feeling - Occasionally
  
  
  • Talking - Frequently
  
  
  • Hearing - Frequently
  
  
  • Repetitive Motions - Frequently
  
  
  • Eye/Hand/Foot Coordination - Occasionally
  
  
  • Noises louder than normal speaking volume - Occasionally
  
  
  • Temperature Changes - Rarely
  
  
  • Atmospheric Conditions - Rarely
  
  
  
  

Additional Information

Salary Range for this position: $113,360.00 - $170,060.80 (IT-17) This position is eligible for our annual corporate bonus program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2022

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)