Job Classification:

Who you are:

Our Design Directors sit at the intersection of multiple workstreams to achieve product desirability, technical feasibility, and financial viability. They bring design thinking to corners of our business that don’t traditionally have exposure to a designer’s mindset (e.g., acquiring an understanding of our product’s revenue & user value drivers to unlock harmony between both business goals and user needs).

To achieve this, we’re looking for a Director who can bring a “start-up” mindset that enables us to achieve quality outputs while remaining efficient, someone who will always lead with innovation, bravery, acumen, poise, and compassion, who will evangelize the value of the team’s work.

Your responsibilities:

• Lead concept sessions that balance the future state vision against MVP needs and goals


• Collaborate effectively with and strategically guide multi-disciplinary teams including management consultants, product managers, engineers, marketers, and corporate executives


• Understand and leverage all forms of qualitative and quantitative research, and apply it to design decision making; report out on success metrics of shipped work


• Imbue all facets of the work with a healthy appreciation and respect for technology while simultaneously pushing the envelope of the possible


• Be an evangelist for the Design System and inclusive design principles at all times


• Fearlessly articulate both risk and solution design: you are the voice of user experience


• Apply industry trends and exemplars with skill and relevancy to Prudential products & services


• Balance and solve customer frictions and needs with our client’s business goals, market viability, and technical feasibility


• Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with XD, Adobe CS, InVision, and other tools


• Oversee and mentor Associate & Senior Designers; promote their accomplishments via internal events / forums


• Communicate the product’s vision and articulate design decisions and trade-offs to partners and clients, both verbally and visually


• Partner with engineering to ensure designs are properly implemented; where required, work with product teams to redact work if required while maintaining customer goal satisfaction

Your experience:

• 8+ years of professional experience as an Experience Designer building, prototyping, and continually evolving digital products from ideation to implementation


• 4+ years of people management experience, and at least 2 years of interaction experience with executive teams


• Strong ability to convey concepts through storyboards, user flows, user journeys, wireframes, prototypes, etc.


• Combination of agency and corporate environment experience and or FinTech experience


• Expertise in visual design, brand management, and prototyping tools such as XD, Figma, Adobe CS, and Zeplin


• Mature experience sketching, mapping, documenting, prototyping strategic customer experience approaches and processes


• Solid understanding of Information Architecture, taxonomy, language and content matrixes


• Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand


• Strong understanding of mobile and web technologies and industries


• Ability to communicate the process, approach, and impact of your design in verbal and visual presentation


• Excellent people management skills to proactively collaborate with colleagues and cross-functional teams in a lean, agile environment

Your toolkit:

• Adobe XD


• Figma


• ZeroHeight


• InVision


• Adobe CC


• Keynote


• Microsoft Teams and or Slack


• UserZoom

Your competencies:

• Collaborating and partnering—Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts


• Continuously changing and improving—Sought by senior leadership for progressive and innovative counsel


• Making effective and decisive decisions—Provide unscripted strategic counsel


• Can “think on your feet” without disrupting strategic intention


• Leading and communicating—Viewed as a role model and leader within the organization


• Influence of experience quality— tie a design to a strategic initiative or business outcome within our organization and across multiple business domains


• Humility at the highest level—Welcome the constructive criticism of the work and be able to constructively review the work of other designers


• Empower your co-workers—Contributes to team-building activities and growth paths


• Challenge thinking appropriately—Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the Prudential business and all customers


• Storytelling and presentation skills—Create clear, compelling and cohesive presentations that frame context with emotion and need


• Empathy & Curiosity—Drive inquisitive thinking, exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need, opportunity and challenge

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.