At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This is a remote position and can sit anywhere within the PNC's footprint, except for Colorado, Hawaii or Alaska. In person activities may occur periodically based on business need.
This position is part of the Credit Card Change Delivery department. As a Business Analysis Consultant Sr - IT, you will be responsible for conducting analysis of the business and configuring our card processing systems for product specific features. This could include working with an Agile project, helping the team understand business needs and make decisions, as well as mapping processes, analyzing data, writing user stories, prioritizing work as well as defining test criteria.
Due to the nature of this position, preferred candidates will have experience with mapping, modeling, analyzing, and improving business processes and data flows. In addition, candidates should be able to make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology, as well as perform cost benefit analysis to justify recommended solutions and then document and evaluate data and information needed to translate business requirements into software development designs. A background utilizing credit card processing systems (e.g., Fiserv, TSYS), experience in pulling and analyzing data using Python, Hadoop, Tableau, SAS, or other similar tools/languages, as well as exposure with mapping processes, analyzing data, writing user stories, prioritizing work, defining test criteria, performing testing, and actively advocating for the LOB and customer in design/development will be beneficial in this role. Certification in Business Analysis, Project Management, Agile, Lean Six Sigma, or similar areas is also preferred.
Job Description
Provides senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives. Serves as a senior level expert on a variety of business processes and analysis activities.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer.
Communicates with senior level stakeholders and technology teams on complex business requirements. Provides gap analysis and facilitates future business process modeling for clients. Leverages knowledge and experience to lead technology/business recovery efforts.
Anticipates challenges in the delivery of products and services; recommends modifications to maintain standards in product and service delivery. Proactively seeks improvement opportunities and innovation, and fosters continuous improvement within the team Leads and participates in cross-functional teams to implement change
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Business Process Design – Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.Business Process Modeling – Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.Information Capture – Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Project Management – Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Software Product Business Knowledge – Knowledge of and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision.
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
