Job Description:

At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness.  We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities. 

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs. 

Responsibilities:

Generate and originate quality residential mortgage loans for low to moderate income borrowers in the Bank’s North East Ohio market in order to help Third Federal Savings serve the housing credit needs of the communities it serves.

Establish, participate and maintain relationships with community-based, charitable and non-profit organizations within our market area ensuring that all partners are aware of the products and services offered by Third Federal, while sharing our philosophy and values within the community.

Develop and maintain good working relationships with bank branches, real estate professionals, builders, community-based organizations, local housing agencies, Third Federal HomeToday counseling partners, etc. to build a pipeline of referral sources.

Act as a representative of Third Federal Savings in the community by attending community meetings/events, providing training/seminars to potential customers regarding loan application processes, mortgage loan products and services.

Interview and counsel loan applicants on mortgage financing, choosing a program best suited to their needs; complete mortgage application, follow through to closing and resolve any issues, while ensuring exceptional customer service and documentation.

Maintain relationships and contact with the real estate professionals, community partners and referral sources on a regular and consistent basis.  Documenting all calling activities made into the Contact Management system.

Participate in special CDS and CRA projects and initiatives as assigned.

Work closely with branch management to educate associates on CRA programs and loan products.  Support branch network by assisting with lead follow-up and loan applications. Schedule and attend branch meetings to encourage branch associates understanding and involvement in CRA eligible activities. 

Attend regularly scheduled Business Development (BDR) and Community Development meetings, sharing CRA activities and educating other BDR’s on Community Development initiatives. 

Requirements:

Qualifications/Skills:

• 2-3 years of recent experience originating Residential Mortgage loans in Low to Moderate Income areas.


• Excellent communications and customer service skills


• Customer service orientation in a face to face environment


• Experience using Mortgage software applications


• Demonstrated ability to work independently while contributing to a team environment


• Demonstrated ability to lead public group sessions or meetings


• Understands organization, culture, business, products and services


• Ability to manage multiple priorities


• Current NMLS designation


• Working knowledge of various community down payment assistance programs


• Must have well established Realtor network and Community relationships


• High School Diploma or GED

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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