Our Senior Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future
Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
Create technical documentation to serve as a knowledge base for handling support issues
Ensure inquiries are responded to within established timeframes and support service levels are achieved
Collaborate closely with development and service teams as well as key account management.
Shape the future of the product by reporting bugs and feature requests
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Qualifications
To be successful in the position you will possess the following skills and experience:
Must have:
2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role
Bachelor or Master of Science in Computer Science/Engineering or relevant experience
Experience with enterprise software applications
Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
Basic understanding of software testing concepts
Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Desirable:
Experience in SAP products.
Development skills in C# or Java
Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
Experience on any leading cloud platform (AWS/Azure/Google Cloud).
Experience in the planning, development, and maintenance of automation frameworks
Experience in software testing across the full Software Development Life Cycle (SDLC)
We offer:
Market conform salary + success-oriented bonus
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
100% coverage of medical and dental plan
Paid Disability & Life Insurance
401k plan
Maternity leave
Corporate travel insurance (CTI)
Variety of career opportunities and a wide range of tasks
Permanent, full-time employment
If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration. Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
