The Military Affairs Specialist acts as a regional military support outlet for all assigned campuses, assisting them with the processing of all military benefits. The Military Affairs Specialist aids in reviewing and auditing VA files in both internal and external sites and provides coaching to the campuses when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Audits VA files in Campus Nexus and VA-ONCE.
• Submits certifications, along with amended certifications, adjusted certifications, and terminations for centralized campuses in VA-Once and updates activities and the veteran information tab in Campus Nexus.
• Provides recommendations to the campuses for making amendments, adjustments or terminations to VA certifications as needed.
• Approves VA stipends per the approved policy.
• Identifies process updates and works to implement as needed.
• Provides schools with benefit overviews to educate students on benefits (how they are paid).
• Works with campus SCO’s to ensure that military benefit information is retained and is being implemented properly.
• Reaches out to students to provide assistance.
• Reaches out to VA for school or student debt clarification.
• Answers inbound calls and e-mails from campuses to help support students.
• Assists with payment reviews/postings.
• Works with campuses to answer military student complaints/issues.
• Assists campuses in preparing for a compliance survey.
• Visits the campus on the day of the compliance survey to answer the auditors questions.
Military Affairs Specialist must have the minimum of an Associate’s Degree.
