Oversee day-to-day operations at designated hub facilities within the district to ensure adherence to SOPs and performance towards metrics including but not limited to Return & Exchange Rate, Customer Experience Rate, Cost per Stop, % Scheduled, and Lead Time metrics
Provide support to the store teams as issues arise and attend deliveries regularly
Work with hubs to identify specific areas of improvement and share best practices among locations and with colleagues
Share product-specific information and assembly instructions with the delivery hub teams
Provide feedback to cross-functional partners to support reduced recurrence of issues
Support project-related tasks as assigned
Perform on-site operational audits to confirm site compliance to SOPs
Investigate, resolve and/or escalate customer service issues as appropriate
Review invoices for billing accuracy
Competencies:
Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively
Builds respectful and effective working relationships; collaborates with others to achieve common goals
Strives to meet or exceed the expectations of internal and external customer standards
Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions
Education, Experience and Other Qualifications:
Education: High school diploma; College degree preferred
Years of experience: must have 3-5 years in Fleet and/or Home Delivery Operations
Valid Driver’s license required
Computer proficiency: Working knowledge of computer programs
Dedicated to business and allow flexibility with work hours if necessary
Essential Functions of the Position:
No physical limitations that limit ability to carry and move furniture weighing up to 150 pounds.
Ability to assist in strategic planning of growth-oriented company.
Maintain confidentiality of customer’s information.
Always willing to adapt to change and keep an open mind to training
Consistent regular scheduled attendance is considered an essential function of this job.
FLSA Status:
Exempt
The associate in this role must perform the above essential duties and responsibilities with or without reasonable accommodation. The incumbent may be asked to perform other duties and this description is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
