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Job Details

What you will do

The Senior Director of Operations and Maintenance is the representative accountable for the overall performance of the on-site FM Team and Contract Deliverables. Manages and directs highly visible, high-risk accounts of up to $10 million. Has primary responsible for setting the account's strategic goals and for ensuring that profitability objectives are met. Maintains close working relationships with customers and develops C-suite relationships. Ensures customer satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the Director manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance, and governance.

How you will do it

• Understands the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes.




• Managing construction activities to include reviewing of drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations and inspections.  




• Reviews and proactively establishes required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner.




• Provides technical and management direction to maintenance management service contractor.




• Manages, directs and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented.




• Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives.




• Working closely with the Customer to ensure alignment with contract requirements and operational policies.




• Establishes process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs and Customer Satisfaction. Taking corrective actions to bring about required change.




• Selects and trains all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.




• Provides timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI. Building a strong win-win relationship.




• Serves as a role model, mentor, and valued resource for the Customer and JCI.




• Shares process improvements and lessons learned with peers.

What we look for

Preferred

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience in a Facility Management discipline with 10+ years’ experience.




• Experience with directing, planning, developing and implementing strategic and operational plans.




• Experience in management of multi-disciplinary teams and working groups.




• Lead Customer meetings.




• Oversee performance reviews for all on-site FM Team members and primary sub-contractors.




• Manage Contract Compliance requirements.




• Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front line performance.




• Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required.




• Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.




• BOMA and/or IFMA designation (RPA/CFM) preferred.

If hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.