Description: Our client is currently seeking a Service Coordinator Location: Plymouth, MN Duration: Direct Hire
This job will have the following responsibilities:
Manage customers' service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
Manage customers' small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met.
Manage emergency work orders, off-hours and overnight project management, on an ongoing basis in a rotational on-call system.
Work with and schedule Labor Partners for service and warranty work.
Hold internal and external partners accountable to scopes, budgets, and timelines.
Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
Collaborate with internal stakeholders to ensure consistency in project and service quality.
Develop and implement ideas for department improvement.
Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
Become a subject matter expert in relevant areas to support service efforts.
Perform other duties as assigned.
Qualifications & Requirements:
Bachelor's degree or equivalent experience.
1-3 years customer service.
Experience communicating with vendors and customers.
Lighting, Electrical, and LED technical knowledge.
Service Coordinators do support customers and partners during "off hours" and, therefore, are expected to be available for support on some weekends and evenings/nights.
Ability to travel up to 10%, may require on-site time.
Contact: ibuie@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
