Senior Operations Specialist

Banc of California, Inc. (NYSE: BANC) is a bank holding company with approximately $9.4 billion in assets and one wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With our 600+ dedicated professionals, we provide customized and innovative banking and lending solutions to businesses, entrepreneurs and individuals throughout California. We proudly partner with community organizations that provide financial literacy, job training, small business support, and affordable housing to help improve the communities where we live and work. With a commitment to service and building enduring relationships, we provide a higher standard of banking.

JOB SUMMARY:

Responsible for assisting branches by handling customer issues and ensuring daily transactions are processed appropriately at the branch and/or corporate levels.  Performs a variety of Operations Support functions; such as reviewing reports, preparing correspondence and participating in special projects designated to the department. Helps to ensure internal controls, policies, and mechanisms comply with standard industry practices, regulatory guidelines, and senior management’s recommendations and/or directions. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Answers phone calls and emails from Community and Business Banking associates to assist with customer service issues related to policy and procedure, products, account maintenance, and over branch limit wires.


2. Works with Legal and Compliance to resolve branch escalations.


3. Performs various administrative tasks, including, but not limited to, ATM cash management, quality control reviews of branch work, Harland Clarke research, and running KPI reports for leadership.


4. Responsible for managing and remediating BSA requests for additional information, BSA escalations, and related account closures.


5. Follows established bank policies and procedures, meets and adheres to audit standards. Supports the company’s goals and values accordingly.


6. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.


7. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.


8. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.


9. Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate knowledge of adherence to Electronic Check Clearing House Organization (ECCHO) Rules and National Automated Clearing House Association (NACHA) Rules


• Basic knowledge of the following applications and skills:  FiServ, Premier Navigator, WireXchange,


• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.


• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.


• Ability to understand, remember, and communicate routine, factual information.


• Ability to multi-task and prioritize workload.


• Ability to understand and follow basic instructions and guidelines.


• 
  Ability to work with general supervision while performing duties.
  


• Must be fully vaccinated for
  COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof
  of vaccination by start date.

EDUCATION, EXPERIENCE AND/OR LICENSES:

• High School Diploma required, Bachelor’s Degree preferred.


• Five (5)+ years of related work experience and/or training.  Work related experience should consist of a central operations, or deposit operations, and/or branch operations background.  Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.


• Prior banking experience required.

Salary: $58,500.00