The Supervisor, QA Data Analyst will provide daily guidance and supervision to the Data Analyst team. The Supervisor, QA Data Analyst will be responsible for ensuring the Data Analyst Team provides MTA Mobility stakeholders with actionable analysis on data collection and assessment of Service Delivery practices. The Supervisor, QA Data Analyst also performs audits that ensure compliance with MTA Mobility protocols.
This position is located on-site in our office in Baltimore, MD.
What Will Your Job Look Like?
Manage a team of data analysts, ensuring an accurate and timely completion of reporting
Create and present quality dashboards to Leadership
Perform complex quantitative and qualitative data review, precision analysis and investigation and reporting
Identify problematic areas within the data provided, and conduct research to determine the best course of action to correct the data
Analyze and problem solve issues with current and planned systems as they relate to the integration and management of data
Develop graphs, reports, and presentations of project results
Perform basic statistical analyses for projects and reports
Conduct data sampling, data analysis, report preparation and reviewing information from MOCC and Service Delivery
Monitor data reconciliation and billing data for all service delivery providers
Analyze reports of data duplicates or other errors
Monitor for timely and accurate completion of select data elements
Monitor reporting systems for issues with data and report executions
Work with the Client to maintain client owned equipment and systems
Maintain the MTM systems and databases utilized to track contract specific data
Present complex information in an understandable and compelling manner
Identify recurring problems with work processes, policies or procedures and contributes ideas on ways to resolve problems to better service the customer and improve productivity
Acquire and extract primary or secondary data from existing internal or external data sources
Perform data entry, either manually or using scanning technology, when needed or required
Track and trend issues and provide corrective action recommendations for areas of concern
Partnering with internal stakeholders, interpret data and develop recommendations based on findings
Attend clients meetings and public presentations, as needed
All you need is...
Bachelor’s degree with an emphasis on quantitative analytics or experience in a related field
Master’s degree preferred
Minimum of two (2) years’ experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics
Experience with MS SQL Server or other relational database systems
Extensive knowledge of MTA Mobility protocols, preferred
Programming skills preferred
Even better if you have...
Learn and retain knowledge of new system functionality, developments, methods and techniques including internal work processes and policies and procedures to ensure we provide consistent and quality customer service
Ensure and maintain a productive and collaborative team providing
Ability to develop and execute relational database queries and stored procedures
Technical expertise regarding data models and database design development
Understanding of XML and SQL
Ability to write basic SQL queries to extract data from Oracle databases
Knowledge of statistics, at least to the degree necessary in order to communicate easily with Statisticians
Ability to effectively interpret and analyze data
Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
Ability to work well under pressure
Ability to work independently and also collaboratively with others to achieve defined goals
Excellent communication skills
Outstanding analytical and organizational skills; attention to detail
Ability to multi-task, prioritize work and collaborate effectively under pressure
Strong interpersonal and supervisory skills
Excellent time management skills
Flexibility to work a variety of work schedule/hours
Ability to maintain high level of confidentiality
Intermediate level of proficiency or above in MS Word, Excel and Outlook
Knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus
Proven experience dealing with conflict management and resolution
What’s in it for you:
· Health and Life Insurance Plans
· Dental and Vision Plans
· 401(k) with a company match
· Flexible Scheduling
· Paid Time Off and Holiday Pay
· Maternity/Paternity Leave
· Birthday Holiday
· Casual Dress Environment
· Tuition Reimbursement
· MTM Perks Discount Program
· Leadership Mentoring Opportunities
Salary Range:
Salary Min: $72,000
Salary Max: $85,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
