Provides administrative support and clinical assistance for Physicians, Midwives, Nurse Practitioners and patients for the Department of Obstetrics and Gynecology.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Schedules patient appointments, tests, and procedures using a computerized scheduling system; prepares appointment notices; provides patient instructions verbally or in writing in order for patient to prepare for appointment.
Obtains, documents, and verifies patient demographic, financial, and insurance information using a computerized scheduling system.
Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.
Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient.
Receives callers and takes messages as necessary.
Receives, sorts opens, and distributes mail.
Arranges, coordinates, and schedules procedures and surgeries, including pre-operative testing, pre surgical and post-operative appointments obtains insurance pre-certifications and authorizations
Mail out all clinical correspondence for physician(s)
Other miscellaneous administrative duties
Task or fax procedural reports, labs & reports to referring physicians
Check task list and process messages if necessary (Follow My Health etc.)
Escort
Responsible for clinic patient flow, informing physicians of patients' arrival and room assignment
Rooming patients
Accompanies and/or assists patients to the exam room in a professional manner Obtains patient vital signs, including height, weight, blood pressure, temperature, pulse, and respiration. Pulse oximetry if needed.
Vital Signs
Able to perform using manual equipment and Welch Allen spot vital sign machine and import results to electronic medical records in a timely fashion
Assist physicians during examinations and procedures
This includes setting up the exam room and preparing the patient May be required to take patient medical history if applicable per department May perform a variety of testing, diagnostic, and screening procedures Assists in explaining test procedures to patients
Medications
Ability to calculate dosages (may be required to demonstrate via passing yearly written medication exam) Administer medications (oral, intramuscular, subcutaneous, intradermal, inhalation, rectal, topical) using proper technique - this duty can only be performed after the MA has demonstrated competency to clinic RN yearly, if applicable per department.
Communicates laboratory and test results to physicians and/or nurses
May assist with other support activities, including packaging and sterilizing equipment and supplies. Maintains patient areas clean and safe Maintains and improves knowledge and expertise through continuous training
Passes yearly Competency-Based Objectives (CBO), if required by the department. Must pass all tests in a maximum of two attempts, if required by the department. Knowledge and performance of sterile techniques required. Performs other duties as assigned
Qualifications
Education
High school graduation or an equivalent combination of education, training and experience is necessary.
Licensure
Current in basic CPR/AED
Certification as a Medical Assistant, plus six months of general patient care experience is necessary.
Experience
2+ years of administrative experience in a fast-paced healthcare setting.
Experience working with patient records, billing, and scheduling in a clinical setting is needed for this position.
Typing skill of 30 WPM is necessary.
Two years of customer service experience in a patient care environment, including six months of experience in patient scheduling, is preferred.
Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience.