The Training Manager, Environmental Services is responsible for successfully implementing and maintaining all training programs for the EVS staff and management. Programs include the incorporation of both THS and RHM Programs as well as industry based training resources.
Develops and implements effective training programs and implementation processes that support Trinity Health and RHM EVS goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager and RHM stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. Responsible for management and administration of the EVS Performance Improvement programs and related reporting. Serves as a member of the EVS management team including functioning as EVS Manager in the weekend and holiday rotation and as needed.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions. Supports and endorses THS senior leadership decisions, goals, objectives, and strategies.
Works under the leadership of the General Manager to provide training in the technical and service relation areas necessary in the RHM's EVS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to the General Manager in support of RHM stakeholders and EVS managers and colleagues in support of the overall deployment of EVS programs within the RHM:
Implements core training programs and systems (Cleaning Practices and protocols, auditing tools, competencies, etc.)
Works closely with RHM Internal departments (Infection Control, Education, Safety, Risk Management and Radiation Safety) to maintain a comprehensive training program.
Works closely with RHM Management Team to ensure all aspects of the THS Systems (Weekly Minders, Safety Minders, Multi Step Cleaning Procedure, infection control manual, exposure control plan, etc.) are in place and functioning optimally, per policy and performance/compliance standards.
Conducts rounds as necessary with EVS Supervisory/Management team to continually assess strengths and/or weaknesses in the program and staff performance; initiates corrections as needed. Uses these quality rounds to determine areas requiring re-training or program refinement.
Maintains regulatory and RHM required training/educational documentation for all EVS positions.
Develops and ensures execution of the annual in-service training calendar.
Assesses Supervisory team training opportunities and providing guidance and assistance in meeting these needs.
Works with the General Manager to support and coordinate the EVS Management/Supervisory team with items such as onsite or offsite training opportunities, available within the industry.
Develops a comprehensive new hire orientation program for all new EVS colleagues and line staff-acquaints staff with hospitality practices and behaviors.
Monitors progress of all new hires. Provides ongoing feedback for EVS managers.
Plans and executes hospitality training programs for hourly and supervisory staff. Works collaboratively with THS System and RHM Department Managers. Administers one-on-one hospitality-focused training for hourly colleagues.
Keeps General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned.
Meets with managers and staff, as required, to review overall operations goals/ objectives, address shortfalls and open issues and encourage open dialogue for suggested process improvements.
Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
Trains staff as directed; participates in interview processes as directed by the General Manager.
Ensures timely completion of annual performance appraisals as assigned by the General Manager; addresses colleague problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with all staff. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary input to the General Manager in cases where disciplinary action or termination is warranted.
Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.
Participates in various RHM committees (Safety; Green; Disaster Preparedness; Infection Control; HR advisory, etc.) as required or selected and remains an engaged interdisciplinary team player in RHM operations.
Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Environmental Services colleagues.
Maintains accurate and appropriate records as required.
Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time.
May handle additional duties and responsibilities as needed or assigned.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
Must have knowledge and understanding of Housekeeping/Environmental Services institutional and hospitality management principles and practices usually gained through a minimum of two to four years of progressive related experience or an equivalent combination of education, certification and experience. Bachelor's degree preferred. CHESP certification desirable.
Ability to facilitate and lead one-on-one and/or large group training classes and develop basic level materials to support training.
Excellent written and oral communication and coaching skills.
Ability to work effectively in a diverse, collaborative, and team oriented culture.
Ability to develop methodologies for collecting and analyzing relevant data to audit program processes and quality, identify problems and their root causes, and make recommendations for improvement.
Excellent leadership, analytical, organizational, planning, delegation, coaching, and communication (verbal, written and interpersonal) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.
Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook, PowerPoint)
A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.
Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.
PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS
Works in a well-lighted, well ventilated area. Occasionally exposed to normal hospital conditions.
When training, standing/walking for extended period of time may be required.
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
TRINITY HOSPITALITY SERVICES MISSION STATEMENT
In the spirit of our guiding behaviors and as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
