Cloud Service Provider Account Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Job Family Definition:

Partnering with Sr. Account Managers, acts as the Account Manager for several large accounts, and serves as the Account Lead for a substantial part of a top account. Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE’s strategy. Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account. Accountable for pipeline building; accountable for and supportive in deal closing and orchestrating the deal team. Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business. Develops and engages with the extended partner ecosystem to maximize HPE’s presence in the account. Constantly develops information technology industry knowledge to position HPE’s portfolio in the account. Orchestrates, engages, guides and provides feedback to the extended account team members. Acts as customer’s advocate inside HPE. Plans for accounts to deliver results through the financial year and beyond.

How You'll Make Your Mark:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities

• Develops a basic connection between the customer's business priorities and the plan to support those with HPE's portfolio, leveraging internal resources and support.


• Builds and executes a basic plan to drive growth and profitability, based on a basic understanding of the differentiation of higher value products and services.


• Engages with the customer to identify opportunities. Translates customers' basic business challenges and goals into IT opportunities. Accountable for deal closure. Drives deals to closure through a multi-disciplinary team, including partners.


• Develops an ad hoc professional network within the customer. Articulates the customer's decision-making process and defines a basic engagement model.


• Engages HPE Partner Business Managers to access partners and build joint solutions.


• Develops basic knowledge of information technology and HPE's portfolio. Builds self-governed process for developing own skills and knowledge.


• Maintains tactical relationships with extended account team members. Provides feedback when requested.


• Utilizes HPE tools and processes for basic customer advocacy.


• Builds basic account business plans for defined accounts, focused on tactical plans within the fiscal year.


• Typically manages 1 to many accounts. May manage a portion of a large account, usually within an assigned geography.


• Works with first-level decision-makers in the customer organization.


• Exercises independent judgment within regulated procedures to take action.


• Acts as a team member with instruction from Expert/Master level team leader.


• Schedules and coordinates sales engagements to meet deadlines.


• Typically qualifies transactional deals.

About You:

Education and Experience

• University or Bachelor's Degree preferred, or equivalent experience. Engineering or technology education is a plus.


• 1-5 yrs. Experience in a sales or account management role.


• Experience in IT industry preferred.


• Experience in vertical industry preferred.

Knowledge and Skills

• 
  Drives Results: Shows strong desire to win, is persistent in face of obstacles and has a clear results orientation.


• 
  Strategic Planning: Continues to enhance basic sales planning skills.


• 
  Sales Execution: Able to deliver on short term sales engagements and objectives.


• 
  Continuous Learning: Continuously and actively pursues own learning.


• 
  IT Industry Acumen: Develops basic knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers.


• 
  HPE Portfolio Knowledge: Develops basic understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers.


• 
  Network/Relationship Building: Develops ability to create professional relationships; understands and leverages the value of collaboration.


• 
  Two-way communication: Able to listen actively to understand the perspectives of others. Demonstrates ability to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder.


• 
  Influencing and Negotiating: Develops basic understanding of influencing and negotiation techniques.


• 
  Business Acumen: Develops basic understanding of how different parts of a business interoperate to produce business outcomes and how actions impact company results. Develops understanding of general business concepts and the economy. Develops understanding of financial reports. Similar principles apply to public sector organizations.


• 
  Operational Excellence: Shows predictability and operational excellence both internally and externally.


• 
  Integrity: Acts with integrity even if under pressure.

Join us and Make Your Mark!

What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.