Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Position Summary: 

Responsible for traditional front desk duties, including answering the telephone and greeting visitors.  The occupant of this role will monitor and support all aspects of the client service area.  This includes efficient utilization of conference rooms, food and beverage set up, teleconference and video conference support, light copy and scan and general information resource for the office.

Offers Administrative assistance as needed based on the office needs.

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  Provide hospitality and reception or other services defined or outlined in Epiq’s service agreement with client.            

  
  


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  Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.

  
  


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  Maintain a positive team-player mentality.

  
  


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  Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.

  
  


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  Deliver on service commitments in a timely and accurate manner.

  
  


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  Invest proper effort and QC approach to deliver highest quality work and service.

  
  


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  Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.

  
  


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  Expected to uphold the Standards of Service and best practices developed by Epiq.

  
  

Essential Functions:

The following are duties and responsibilities representative of this position:

• Answer telephone and provide general front desk duties (welcome guests)


• Collect, scan and send incoming mail


• Process USPS and overnight mail


• Order food and set up for meetings; manage said vendor invoices


• Set up, test, and provide support for teleconference and audio video (includes Point to Point, WebEx, Bluejeans and Zoom)


• Manage the Firm’s Covid-19 requirements as it pertains to the conference room area


• Maintain neatness of reception area and common areas of office suite


• Understand operations of telephone console and report problems.  Relay incoming, outgoing and intra-system calls


• Communicate building emergencies to other offices (fire drills, evacuations, etc.)


• Electronically schedule and confirm internal meetings


• Electronically assign visiting attorneys to available offices


• Assist with various administrative tasks:
  
  
  
  • Unidentified mail
  
  
  • Chrome River – process invoices, expense reports & balance credit card statements
  
  
  • New Business Intake (NBI) – assist attorneys as needed with new matters
  
  
  • Edit documents & virtual filing
  
  
  
  


• Register guests and vendors with security through landlord portal


• Manage petty cash, when necessary


• Other duties as assigned

Qualifications/Requirements:

Excellent communication and customer service skills; attention to detail; ability to manage multiple tasks with frequent interruptions; proficient in Microsoft applications and Outlook; experience with conference room technology, Zoom, BlueJeans is helpful; reliability and punctuality; ability to maintain calm under pressure; strong sense of teamwork; good judgment and discretion.  Work occasionally requires irregular hours.

Qualifications & Characteristics

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  High School Diploma or equivalent

  
  


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  Minimum of 1 year professional level work experience

  
  


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  Previous experience in a client service oriented field preferred

  
  


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  Willingness and ability to learn new skills

  
  

Job Requirements

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  Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

  
  


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  Ability to learn skills quickly

  
  


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  Flexibility in dealing with simultaneous projects

  
  


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  Attention to detail

  
  


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  Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations

  
  


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  Ability to lift or move 40 lbs. or greater

  
  


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  Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

  
  


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  Excellent organizational skills

  
  


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  Strong initiative required; ability to work independently with minimal direct supervision

  
  


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  Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date.

  
  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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