Accountable to the client for all service deliverables versus contracts, SLAs, KPIs
Ownership of all client escalations, issues and incidents to resolution
Responsible for ongoing review of op model effectiveness and driving required changes
Implements review meeting structure and leads senior level meetings
Collaborates closely with CDM and drives accountability for delivery improvements to client
Closely interacts with Product, Business Onboarding teams and CDM
Coordinates / manages new services, products, funds, market openings, client corporate activity, fund restructures closures etc.
Leads client through change activity related to operating model enhancements
Supports CS Lead in all activities and deliverables to client
Daily/weekly/monthly service monitoring, production of client-specific MI & trends
Initiatives and project tracking
Maintains client documentation tracker and action plan
Production of client meeting material and performance reporting
Qualifications:
Bachelor’s degree, preferably within Accounting, Finance or Economics
At least 3 years’ work experience in accounting, finance, mutual fund operations, loan servicing or related career
Strong computer competence (Microsoft applications: Excel, Word, etc.)
Accuracy and detail-orientated
Interpersonal and oral communication skills
Multitasking capability
Ability to work under pressure/deadlines driven environment
COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.
