Job Requisition

Worker Time Type

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Job Description

POSITION PURPOSE:

This position ensures Reddy Ice's merchandisers are well-maintained and functioning properly.

DUTIES AND RESPONSIBILITIES:

1. Conducts repairs and service calls on ice merchandisers.

2. Completes installations, replacements, and removals of ice merchandisers at customer locations.

3. Performs preventive maintenance and cleaning of ice merchandisers

4. Train other technicians on refrigeration diagnostic and repair procedures. Provide support to other technicians when needed via phone, videoconference, etc. in diagnosing and repairing merchandisers.

5. Works at customer locations, Reddy Ice plants & DC's, and within refurbishment centers.

6. Performs machine audits as assigned, inspects machinery for proper working condition, system cleanliness, and exterior aesthetics. Audit repairs completed by other technicians to identify training opportunities.

7. Regularly attends company sponsored technician trainings as required. Demonstrates a desire and ability to learn additional trade skills as directed by company.

8. Ensures that vehicle, tools, and equipment are in good working order. Maintains spare parts inventory on vehicle and communicates need for additional supplies. Assists Supervisor in management of parts and supply inventory levels.

9. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.

10. Communicates opportunities for SOP improvement to the Field Equipment Service Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and through other technology.

11. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.

12. Able to work in a team environment and assist co-workers or managers with other duties as required.

13. Adhering to the Code of Business Ethics and individual store policy and procedure is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

ESSENTIAL MENTAL FUNCTIONS AND SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to work in a constant state of alertness and safe manner


• Ability to work in an unfatigued state


• Ability to accurately gauge lengths of time and distance


• Ability to quickly store and recall instructions in one's short term memory


• Ability to concentrate and perform tasks involving high levels of cognitive function and judgment


• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms


• Demonstrate a caring, committed and concerned attitude about safety


• Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli


• Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions


• Ability to take prompt and appropriate response to operating conditions

SUPERVISORY RESPONSIBILITY:

None

EDUCATION AND EXPERIENCE:

• Minimum 5+ years repair/service experience in refrigeration, HVAC, or similar role involving refrigeration repair and replacement.


• EPA Type 1 or Universal certification for refrigeration required.


• Must have valid driver's license (operator's/Class C) and an acceptable MVR - will be required to use company vehicle at times.


• Maintain internal company testing requirements above 80% for all company Tech 2 level training courses.

• High School diploma, Trade School Certificate in refrigeration, or equivalent experience required.


• Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Minimal travel with potential for overnight. Weekend, night, and holiday work is a requirement of the position. Will perform work in retail stores; frequently driving between retail stores and plant location. Must be able to lift 60lbs. plus utilize installation lift equipment. Ability to climb ladders and work with power tools. Overtime may be required. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships and reason through complex business situations is essential.

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