Superior knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay
What's in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Career development and growth with national and international opportunities
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE
What you will be doing:
Consistently offer professional, friendly and engaging service
Assist in booking golf arrangements, dining reservations and other activities during/prior to the guests arrival
Able to multi-task and work in a high traffic area
Extensive knowledge of the Valley, golf courses, restaurants and attractions
Strong computer skills are required. Microsoft Office programs are a plus.
Assist with administrative duties
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Your experience and skills include:
Extensive knowlege of the Greater Phoenix/Scottsdale area
revious customer related experience required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Strong computer skills including all Microsoft Window applications.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS