Job Description:

SUMMARY

Performs all functions of Sr. Financial Aid Officers, and the following additional tasks: reporting directly to the campus Financial Aid Director, provides first level of support to campus Financial Aid Officers and Sr. Financial Aid Officers.  Collaborates with the Financial Aid Director to create action plans and work schedules to ensure that packaging and repackaging of student financial aid files is timely and in compliance with institutional and departmental policies and procedures. Assists campus Financial Aid Director with training of both new and continuing Financial Aid Officers and Sr. Financial Aid Officers.  Represents the campus Financial Aid Office at meetings or events in the absence of the Financial Aid Director.  Monitors daily student traffic and appointment calendar for the office to ensure timely and efficient service to students.   Communicate regularly and effectively with campus Financial Aid Director to ensure that key events, concerns, or issues are shared and appropriately addressed.

EDUCATION

Bachelor’s Degree from an accredited College or University.

LICENSES/CERTIFICATIONS:

May not be in default on a federal student loan, or owe repayment of a federal grant.

Consent to audio and video record student financial aid appointments and overviews for training and quality assurance purposes required.

KNOWLEDGE/EXPERIENCE:

Specializes in one or more related disciplines with advanced knowledge. Expert in the subject matter within the school/area. Experience in administering projects and programs required.

Generally 5-7 years of relevant experience required.

A minimum 2 years of experience as a Financial Aid Officer at an accredited College or University.

A minimum of 3 years of experience as a customer service provider.

At least 1 year of experience using an enterprise-wide student information system in a higher education setting.

Preferred:

2+ years of experience as a Financial Aid Officer at West Coast University.

5+ years of experience as a Financial Aid Officer at an accredited College or University.

2+ years of experience supervising others.

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