First impressions are everything! Your engaging smile and personality are the essence of a greatGroup Leaderwith Fairmont Sn Francisco. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
Summary of Responsibilities:
Reporting to the Rooms Manager, responsibilities and essential job functions include but are not limited to the following:
Communicate through e-mail, personal interaction and written information with Guests, Sales, Catering, Finance, and other teams as required
Act as a liaison between all other departments and the rooms management team, communicating information about Human Resources needs, Catering and Sales requests, VIP's, Executive Office and last minute information
Prepare reports, documents, and letters as requested by the rooms management team
Coordinates daily schedule of meetings, daily packets, resumes.
Keep updated list and organized Colleague Telephone Numbers for specified rooms department
Assist with open folios to ensure that all folios are closed or followed up on within 30 days.
Answer or forward all inquiries and phone calls from colleagues, department heads, and guests.
Follow up on calls to ensure guest needs are exceeded.
Review daily arrivals and special requests as requested, oversee room inventory management to ensure guest requests are met and liaise with revenue department to ensure the house is closed when necessary
Reporting Engineering maintenance requests through the Royal Service System for Front Office and General hotel in accordance with guest needs
Answer all communication from accounting department including open folios, chargeback loss, chip and pin liability, billing inquiries and certificate, and answer in a timely manner to ensure guest satisfaction and follow up with agents and managers on any relevant reminders or errors.
Manage front desk common inbox and reply or escalate any guest issues as necessary to resolve issues to guest's satisfaction.
Operate a variety of Windows based computer programs to ensure the success of the department including Excel, Watson, Opera, Kipsu, Hotel Link, ACDC, IDEAS, Sonifi, Givex, fusebox, Royal Service, Outlook, Saflok, ADP, REX
Maintain Communication boards with up to date and relevant information for Colleagues.
Active Participation in Hotel Committees and Community projects.
Direct the workforce, issue instructions to employees and expect them to be carried out
Other job related duties as assigned by Director of Rooms Operations
Qualifications:
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Diploma is an asset
Must be flexible in terms of working hours
Must have the ability to handle cash effectively and accurately
Physical Aspects of Position: Physical aspects of the position include but are not limited to the following:
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Your team and working environment:
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company. EOE/M/F/D/V
Visa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
