Job Description:

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body.  Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being.  If you are passionate about making a difference then we want to talk to you.  We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.

 

SCOPE OF ROLE

Reporting to the Supervisor, Phlebotomy Services, the Phlebotomist will be successful by using outstanding medical and administrative skills to provide support to patients and staff with lab related needs. You will be relied on to collect blood, tissue, urine or other laboratory specimens, log the specimens, and prepare them for testing. The Phlebotomist will provide excellent patient service.

 

HOW YOU’LL SUCCEED ____________________________________________________________________

• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.


• Explain treatment procedures, medications, diets and physician’s instructions to patients, as it relates to the lab.


• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.).


• Maintain secure patient information and maintains patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding; keeping patient information confidential.


• Maintain safe, secure, and healthy work environment by establishing and following company standards and procedures while complying with legal regulations.


• Responsible for responding to patient telephone messages.


• Ensure patient paperwork is filled out correctly, and necessary information is captured at time of order.


• Keep medical supplies available by inventorying stock, placing orders, monitoring equipment performance, and verifying receipt.


• Maintain client charting in accordance with CARF, OHMAS, Medicaid and Medicare professional standards.


• Maintain clear communication with co-workers, referents or designated liaison person.


• Securely and safely package specimens for pick up by lab courier, FedEx, or external vendor pickup as necessary


• Verify patient information at each collection to ensure accuracy.


• Comply with all agency policies and procedures.


• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


• May be required to perform telehealth services as determined by Signature Health.


• Adherence and completion of compliance training provided by Signature Health.


• Responsible for and completes all productivity/documentation requirements.


• Participate in all assigned staff meetings and staff development programs.


• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


• Other duties as assigned.

 

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• High School Diploma or equivalent required.


• National Certification in Phlebotomy required (ASCP preferred).


• American Heart Association (AHA) Basic Life Support (BLS) certification required.


• 1-2+ years of clinical Phlebotomy experience preferred.


• Proficient in Microsoft Office and Electronic Health Records.

 

COMPETENCIES ___________________________________________________________________________

• Attention to Detail


• Communication


• Making Patient Care Decisions


• Patient Education/Health Promotion


• Service Excellence

 

WORKING CONDITIONS ___________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.


• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.


• Requires periods of sitting, standing, telephone, and computer work.


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.
  


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

 

ADDITIONAL INFORMATION ______________________________________________________________

• FLSA Status: Non-Exempt


• Internal Job Code: 8400


• Revenue Status: Revenue Generating


• Last Revision Date: 11/11/2020

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate.  Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be reviewed by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Clinical

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