Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $45 billion in assets.

The Quality Assurance Specialist will perform quality control review of audits for Mortgage Operations. Monitors quality by completing loan level research, identify root cause and trends, drafting compliance and Quality Control responses and working directly with Business Units to determine best practices, solutions and efficiency gains.

Reporting & Analytics

• Generate and monitor reporting to look for trends, inconstancies and gaps.


• Review and analyze cause of errors within each phase of residential lending including but not limited to Intake, Underwriting, Processing, Closing, Post-Closing and Appraisals to measure and improve the accuracy and effectiveness of processes.

Research & Responses

• Acts as liaison between Mortgage Operations, Quality, Audit and Compliance departments


• Drafts communication responses for all Mortgage Operations departments for Audit, Compliance, and Quality Control and Monitoring findings.


• Practices on-the-job quality improvement by leading, facilitating, or participating in quality improvement meetings.


• Partner with business units to identify/implement solutions, improve efficiencies and mitigate risks associated with root causes.


• Participates in review of policies and procedures to provide business units with information for continuous quality improvement.

Loan Salability

• Research post-closing findings and identify unsalable loans.


• Works with Underwriting SME to determine cause and correct deficiency within both process and system technology

Experience

• 3-5 years of related experience. Previous underwriting and/or processing experience is preferred. Ability to interpret laws, rules and regulations. Ability to maintain records, prepare reports and correspondence related to work. Ability to communicate effectively with others. Knowledge of Encompass is a plus.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.