This job listing has expired and the position may no longer be open for hire.

Loan Officer I- Outbound Calling at Empower Federal Credit Union

Posted in Banking 30+ days ago.

Type: Full-Time
Location: Syracuse, New York





Job Description:

Role: To create long lasting relationships with our members through exceptional sales and service. The primary focus of this position is to increase the consumer lending portfolio by originating new loan business through our outbound telephone calling campaign including, but not limited to: Internet, Telephone, Email, Credit Prescreens, Indirect Lending Reports and SEG referrals. Leads will be followed up through telephone calls, emails and/or letters.

Essential Functions & Responsibilities:
45% Receives and accurately processes all consumer lending related inquires, primarily through our outbound telephone calling campaign including but not limited to: Internet, Telephone, Email, Credit Prescreens, Indirect Lending Reports and SEG referrals.
30% Meets or exceeds sales goals and may include goals for volume, payment protection (life and disability), buyouts, GAP and MRC.
10% Maintains a high level of education and training.
5% Assists with Sales Department and Lending Division activities.
5% Refer and cross-sell all credit union products and services.
5% All other duties as assigned.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.
Education: A high school education or GED.


Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.


Other Skills
1. Working knowledge of regulations relating to all Credit Union deposit and lending products.
2. Must have working knowledge of spreadsheets and word processing software; must be able to use a PC and all types of general office equipment.
3. Comply with all credit union/departmental training requirements.
4. Professionalism in appearance, dress and attitude a must.
5. Must possess excellent verbal and written communication skills.
6. Occasional travel may be required, including but not limited to: working in various branches and/or the call center, SEG visits, training sessions and various staff meetings. 


Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.


 
 

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.  





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