Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
The Senior Program Manager has full responsibility and accountability for all operational aspects in leading a cross functional project team to deliver on all scope objectives with the highest level of quality. They are the single point of contact to the customer whilst being the customers advocate within the Lonza network with the goal of achieving total customer satisfaction.
Key Responsibilities:
Lead project execution after deal closure with ultimate accountability for project initiation, planning, execution and control (cost, time, quality and risk)
Direct and motivate multi-disciplinary project teams and keep team members accountable to deliver
Conduct internal and external Project Team Meetings to ensure that all stakeholders and the customer are working in accordance to the agreed to Project Plan.
Ensure that the Program delivers to the agreed objectives and is successful for Lonza and the Customer
Secure required resources and capacity commitments and obtain buy-in of all relevant stakeholders.
Single point of contact for all operational aspects of the Program
Understand Customer needs and commit to project scope and timelines. Secure agreement to the plan from the project team and the customer.
Represent the Customer Project within the Lonza Network and is the Customers’ advocate on-site
In conjunction with Sales, ensure customer satisfaction throughout the life of the project
Identify ongoing project opportunities and in conjunction with Sales, establish mid-to- long term program strategy (where applicable)
Effective Internal and external communication of project status and risks ensuring stakeholders accountability and awareness.
Define, organize and be responsible for all project communication
Timely escalation of critical project issues as per the agreed Escalation Policy
Control project scope and manage changes via liaison with Proposals team
Maintenance of project risk assessment and risk mitigation plan. Manage agreed remediation plans where applicable.
Responsible for all financial aspects of active projects managed. (e.g. forecasting, cost control, invoicing)
Contribute to applicable business reports
Key requirements:
Minimum University and/or master’s degree (technical background)
Intermediate to Advanced (PM II), 5 (PM III) years relevant experience in project/program management
Advanced years Manufacturing, R&D, MSAT, commercial or similar work experience in a relevant function in the life sciences industry
Technical competency in areas of Pharmaceutical Industry related to cGMP, regulatory standards and Biotech processing.
Experience of working in a matrix organizational structure
Leadership skills with the ability to motivate and maintain high moral within the group or team setting.
Ability to manage multiple priorities
Strong time management with a proactive approach to the job
Ability to resolve conflict at all levels of the organization
High attention to detail and strong business awareness
Excellent written, oral and presentation skills
Strong analytical and problem solving skills coupled with the ability to work both independently and in a team environment.
Strong customer interpersonal skills, and understands the value of relationship building based on trust.
Strong planning, organization and controlling skills.
Effective use of hard and soft skills in all aspects of Program Management including conflict resolution, team building, decision making, etc…
Strategic mind-set with quality decision making, while balancing risk.
MS Project skills are required. Prior experience with MS Excel MS PowerPoint and MS Word
Has a strong sense of operating in a proactive manner driving towards key millstones and project initiatives.
Has the strength of character to have tough conversations with a customer, internal team member, and/or management
Anticipate, understand, and respond to the needs of our customers to meet or exceed their expectations
Practice ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
