IT Business Partner at Alvarez & Marsal Holdings, LLC

Posted in General Business 3 days ago.

Type: Full-Time
Location: Houston, Texas

Job Description:

Overview & Position Objective:

The IT Business Partners (ITBPs) have the overall responsibility of closely managing business relationships between A&M business units and IT. The goal is to build a strong understanding of their assigned business unit(s) inclusive of: teams, business models & processes, business success drivers, clients, engagements and technology, in order to increase efficiency, improve effectiveness and create competitive advantage by introducing new or drastically improving existing technology services and solutions. ITBPs will create and maintain bidirectional communication channels at various levels within the business units, convey priorities and relevant IT project information, share knowledge of technology-related opportunities, risks and/or impacts, align business and IT goals and execute against common objectives. They will also collaborate with other corporate departments such as Human Resources, Marketing, Security, or other IT subdivisions such as HRIS, Support, Engineering, Project Management to ensure enhanced collaboration and customer service to A&M business units thus in many ways driving success through true partnership with the business.

Essential Functions:

The section below (duties and responsibilities) list key work activities the IT Business Partner must demonstrate to achieve the position objective listed above.

• Client/Relationship Management. Develop a personalized, value-added service with demonstration of willingness to meet needs of clients, deliver products and services that best serve client needs
• Proactively solicit, analyze and communicate client feedback as a basis for improving services.
• Work with business leadership and stakeholders in the efficient and cost-effective delivery of systems solutions to business needs and issues to advance assigned business units and org.
• Analyze the current technology environment to detect critical deficiencies, technical or otherwise, recommend and implement solutions to continually improve the experience of A&M business teams.
• Work on complex business problems and provide highly innovative solutions using domain expertise and business intelligence to enable quality decision making.
• Actively participate and contribute in all phases of project from concept, project planning, development, execution, monitoring to project closure.
• Assist in creating and implementing change management strategies, awareness campaigns, UAT programs and plans to maximize user adoption and proficiency.
• Proactively solicit, set and/or manage stakeholder expectations. Liaise w/ Project Management and other IT teams to communicate progress, contribute to prioritization and to provide leadership and oversight regarding in-flight projects, current SBU and IT BAU initiatives as well as active, major issues impacting the organization and business units.
• Create and issue various business communications, share IT knowledge, risks and contingency plans with business stakeholders. Provide insight and feedback from business stakeholders to the IT organization.
• Share lessons learned and best practices across programs, teams and orgs by building relationships with stakeholders, operations management teams and 'on the line' team members working directly with our clients.
• Contribute to the development of the ITBP framework & road map. Business Relationship Management (BRM) knowledge and/or certification a plus.
• Proactively partner with various departments and groups to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.

Required Skills:

A successful candidate will not only have outstanding stakeholder management skills, but also exceptional interpersonal, communication and relationship building skills coupled with knowledge of various technology solutions ranging from conceptual understanding to strong technical comprehension. ITBPs will provide crucial advice for the successful execution of business initiatives through the use of technology. Moreover, a strong ITBP must have:

• The ability to establish and maintain strong relationships
• Astute understanding of business drivers for success
• Moderate analytical and data analytics skills
• Solid business analysis, customer interaction and problem-solving skills.
• Experience in defining and/or improving business processes
• Professional and positive approach to opportunities, projects and challenges alike
• Moderate project management skills
• Familiarity to moderate experience with organizational change management
• Diligent with intense attention to detail
• Ability to cope well under pressure, high-paced workstreams and/or short deadlines
• Collaborates and communicates well with all levels of an organization
• Dynamism and vigor
• Highly self-motivated & self-sufficient, coupled with the ability to be a key team player
• Knowledge and/or experience with artificial intelligence (AI) platforms a plus

• Experience: 5+ years of direct experience in IT and business relationship/partnership roles.
• Education: Requires a bachelor's degree in related area.

Diversity & Inclusion

A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal's policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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